United States onlyOur Qualfon Mission:
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
What we offer:
All team members can further their education and earn a college degree through Qualfon University
Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Team members have FREE access to personal and professional support through our care coaches.
Majority of shifts are 40 hours per week.
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Competitive wages: $21.00 - $21.84 per hour (actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location)
Paid Time Off (PTO)
What will you be doing:
Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
Follow scripting to promote recurring payments and self-service options
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Ensuring KPI's are met
What skills you’ll need:
Active Personal Lines or Property & Causality Insurance License in the state you reside
1 -2 year of customer service experience
Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
Strong multi-tasking skills: in this role you will need to actively listen while simultaneously entering information into Allstate’s system
Proficient written and verbal communication skills including professional email and telephone etiquette.
Must be highly organized and flexible, as well as able to work independently and in a self-directed manner
Proficiency with Windows PC applications including MS Office and the Internet and should be able to do some basic system troubleshooting, like audio settings, etc.
Flexibility to work the program's hours of operation.
Ability to adapt to evolving parameters, procedures, & call flow
Additional skills:
Have a working knowledge and understanding of vehicle types, including various makes and models
Ability to answer customer inquiries that require an agent's license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
Work at Home Requirements:
High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 16 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms.
All Hires must have an available cell phone or tablet and be able to install our required 2FA softwared for Multifacator authentication on that device
Quiet distraction free work environment.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at https://qualfon.com/join-us/
Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
Contact [email protected] to discuss reasonable accommodations.
