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HeadwayHE

Manager, Recruiting Operations

We're building a new mental healthcare system. Tens of millions of Americans seek mental health care every day, but the vast majority never get the care they need. Headway is solving this, and we’re doing it all through software.

Headway

Employee count: 501-1000

Salary: 122k-179k USD

United States only

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Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

We’re looking for an experienced Manager of Recruiting Operations to elevate how our Talent Acquisition team operates today, and build the systems that will enable how we hire tomorrow. In this role, you’ll lead our Recruiting Operations and Coordination teams, set strategy for scalable and high-quality hiring processes, and partner cross-functionally to deliver best-in-class candidate, recruiter, and hiring manager experiences. You’ll bring structure and operational excellence to a function that’s ready for its next evolution.

You will:

  • Lead and develop the Recruiting Operations and Coordination teams
  • Design, refine, and document end-to-end recruiting workflows that balance efficiency, quality, and scalability
  • Drive major initiatives and programs, including referrals, interview training, onboarding, and employer brand work
  • Oversee recruiting systems and tools with an eye towards the future, constantly evaluating emerging technologies
  • Partner across People and business teams to build cohesive processes
  • Leverage analytics and reporting to identify bottlenecks and measure program impact across TA
  • Continuously assess and improve processes, championing change management that respects TA as the core customer
  • Build and maintain a TA Ops roadmap that aligns with long-term hiring strategy and business needs

You’d be a great fit if…

  • You have 7+ years of experience in people, recruiting, or operations spaces, including 3+ years of people management
  • You have a customer-centric mindset, designing solutions that balance TA needs with excellent candidate and hiring manager experiences
  • You excel at translating messy processes into efficient workflows
  • You’re a data-informed problem solver who uses insights to guide recommendations and measure impact
  • You’re an exceptional communicator, able to deliver clear, structured messaging and seamlessly guide teams through change
  • You are comfortable with recruiting systems, reporting, and data flows, and can partner effectively with BizTech, analytics, or engineering teams
  • You understand the importance of documentation, compliance, and process consistency, especially as teams scale
  • You build trust quickly and excel at stakeholder management across TA, People, Legal, and Finance
  • You stay curious about emerging tools and technologies, identifying opportunities to streamline workflows or improve data quality
  • You are a strong people leader who supports career development, and creates a high-performing team environment.

Compensation and Benefits:

The starting salary for Manager, Recruiting Operations is $121,720 and increases to $179,000 based on industry tenure and experience.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

  • Equity Compensation
  • Medical, Dental, and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 122k-179k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Headway

Learn more about Headway and their company culture.

View company profile

We're building a new mental healthcare system. Tens of millions of Americans seek mental health care every day, but the vast majority never get the care they need. Headway is solving this, and we’re doing it all through software.

One in four Americans have a treatable mental health condition, but most don’t get care. The number one reason is price.

70% of therapists don’t accept insurance because of the administrative burden. This means individuals have to pay out of pocket prices they can’t afford.

How we're fixing it

Headway is building the first asset-free national network of therapists who accept insurance. This helps therapists build their practices while helping individuals find great care they can afford.

Our core values bring Headway’s mission to life

  • Think future first: We think big, even when the task feels small. We seek opportunities to reimagine, and take time to build for the future.

  • Act like a Headway owner: We all pitch in with ideas to improve the products we build and the ways we operate, even when they’re outside of our roles. We collaborate to make Headway as a whole the best it can be.

  • The first time is always handmade: We believe that building amazing products means starting by doing things that don’t scale. We roll up our sleeves, get creative, and engage deeply with the people we are building for.

  • Be relationship-obsessed: We care deeply about our relationships with those who make Headway what it is: our providers, patients, payers, and each other.

  • Invest in yourself to invest in our mission: We take the time to invest in our own health and wellness, and support each other in doing so. It’s how we bring our best selves to work, and it’s essential to our mission.

We are dedicated to building a diverse, equitable, and inclusive company

People are their happiest, healthiest, and best selves when they know their team values them for who they are. At Headway, we strive to build a team with a diversity of backgrounds, perspectives, and experiences not just because it is a business imperative, but because it is the right thing to do.

Employee benefits

Learn about the employee benefits and perks provided at Headway.

View benefits

Pet insurance

For your furry friends.

Retirement benefits

401(k) to help you invest in your future.

Life insurance

We'll cover your life insurance so you don't have to worry.

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

View Headway's employee benefits
Claim this profileHeadway logoHE

Headway

Company size

501-1000 employees

Founded in

2017

Chief executive officer

Andrew Adams

Employees live in

View company profile

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