Utility Settlement Analyst

Cognera, a division of Harris, is seeking a Utility Settlement Analyst to join our Client Support team. As a Utility Settlement Analyst, you will be an integral part of a dynamic team that delivers outsourced billing and settlement services for some of Alberta’s leading energy retailers. At Harris, we pride ourselves on our people-first culture, fostering a community-like environment where support and continuous learning are at the forefront. Join us to experience a collaborative and nurturing workplace that values your professional growth and contributions.

This remote role welcomes candidates anywhere in Canada. The working hours are 8-5 MST timezone.

What your impact will be:

• Perform settlement functions across a suite of multi-jurisdictional clients. Using checks and validations to ensure all settlement and billing outputs are generated as expected.
• Maintain a current knowledge of settlement activities for the purposes of interpreting and applying contractual obligations as they apply to financial payments and penalties and maintain an awareness of industry developments in settlement technologies and practices.
• Evaluate the effectiveness of current settlement processes, collaborating with Research and Development to implement efficiencies and improvements as needed.
• Assist in producing business process and documentation for settlements activities. Assist in providing written procedural instructions, advice, guidance, and training regarding the settlement process.
• Perform reconciliations to ensure all settlement and billing transactions have been invoiced as expected.
• Monitoring of market transactions for successful file load.
• Expertly handle escalated support tickets, working directly with customers to deliver exceptional service and resolve transaction discrepancies.
• Collaborate with Research and Development to oversee bug fixes and software enhancements, ensuring high-quality product improvements.
• Use discretion to implement timely solutions to problems, aiming to maximize customer satisfaction and minimize downtime.
• Gather comprehensive information to categorize requests, determine resolution methods, and develop process guides and documentation.
• Exercise sound professional judgment in problem analysis to:
  • Attempt software solutions via online support, or
  • Determine the appropriate level of maintenance needed to address issues.
• Fulfill additional responsibilities as required, adapting to evolving business needs and objectives.

What we are looking for:

• Data Analysis Expertise: Proven experience in quantitative analysis and working with complex data sets.
• Adaptive Learner: Quick learning ability and adaptability to thrive in dynamic environments.
• Technical Proficiency: Strong technical aptitude with hands-on experience in MS Excel, MS Access, and SQL.
• Analytical Prowess: Demonstrated analytical skills with an unwavering attention to detail.
• Strategic Mindset: Strategic thinker capable of conducting thorough analysis, research, and developing actionable strategies for problem resolution and process improvement.
• Independent Operator: Self-motivated with the ability to set priorities, work autonomously, and achieve objectives without direct supervision.
• Communication Excellence: Strong interpersonal skills and professional communication abilities.
• Positive Attitude: A proactive and optimistic approach with a ‘can do’ attitude.
• Customer Service Champion: Outstanding customer service skills, ensuring client satisfaction and service excellence.

What would make you stand out:

• Educational Foundation: A university degree or diploma in a relevant field, providing a solid academic base for advanced analytical work.
• Sector Experience: Direct experience in the de-regulated retail energy or utilities sector, offering a nuanced understanding of industry-specific challenges and opportunities.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Bonus Program
• Remote work and more!

Salary: 60-70K

About us:

Cognera offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment and associated risk. Cognera’s deep rooted experience in the energy and utilities industries makes us the natural choice when upgrading legacy systems to meet evolving business, regulatory and technology requirements. Maximize existing IT investments and improve market share with one of Cognera’s unique on-line solutions.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.