Product Training Specialist, Digital Services Implementation

The Company

Serving the People Who Serve the People

Essential Functions:

• Master the AMANDA platform – you will be an internal expert on the product.
• Serve as an advisor to the customer as they improve their online processes.
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Create training plans and facilitate training sessions as outlined in plan.
• Train and enable customers (government agencies) to utilize the AMANDA Product via online training sessions and in-person training (when applicable).
• Facilitate webinars for current and prospective customers.
• Provide additional consulting, training and onsite services as need arises.
• Proactively improve and design training resources and collateral for clients and internal peers.
• Identify training environment challenges and escalates as appropriate.
• Collaborate with the project management team that interface with customers alongside you - to advise on progress and share ideas.
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines.
• Effectively communicate your insights and plans to cross-functional team members.
• Interact with both internal team members and external customers (end-users).
• Ensure training deadlines are met and produce on-time project deliverables.

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website:https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42

Qualifications:

• 2 – 4 years of experience working in software/tech, specifically around user training facilitation.
• Strong understanding of technology and the ability to learn new technologies quickly.
• Proven track record of developing and maintaining reference-able customer relationships.
• Ability to prioritize the most valuable work first.
• Have excellent communications skills – listening, verbal, and written.
• Can work both independently and as a member of cross-functional teams, some remote.
• Have a track record of functioning well in a fast-paced, dynamic environment with competing demands.
• Value the importance of user experience.
• Have a passion for customers.

Preferred Skills:

• Are bilingual (English and French) – preferred.
• Have previous experience with the AMANDA product.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.