Billing Payments Operations Manager

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least April 24, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe that customers deserve a better internet experience and everything we do is focused on providing just that. On GFiber's Billing team, you'll work in a collaborative environment that helps ensure consistent and accurate billing experience for our existing customers, while supporting new plans and features for our future GFiber customers.

Role Description

The Billing Payments Operations Manager serves as the primary operational and functional support for our new independent payments process. In this role, you will define detailed payments system requirements and configurations, daily payments processing support, and own vendor relationships with our payment gateways and credit card networks. You’ll ensure billing and revenue assurance with minimal impact to customers by proactively identifying and triaging billing system issues in collaboration with the internal teams (Billing Operations, Finance, and Engineering) and third-party vendors. Your responsibilities will include daily payment run monitoring, review of daily payment reconciliation, collaboration with finance on settlement reporting, and optimization of our payment processing and credit card network fees.

In this role, you'll:

• Define system configurations for new billing system integrations with payment gateways.
• Own business relationship with a new payment gateway vendor.
• Triage payment processing and operational issues and partner with internal teams and vendors for resolutions.
• Execute credit card and interbank electronic funds transfer network agreements and other providers as needed.
• Manage GFiber forms of payment (FOP) strategy.
• Track payment gateway, interchange and scheme fees and propose solutions for cost and operational optimizations.
• Stay up to date on industry trends, card network rules and other standards to serve as a subject matter expert and ensure compliance with network rules.

At a minimum we'd like you to have:

• Bachelor degree in business, finance, or operations.
• 5 years managing payment operations or similar role experience.
• Experience in B2C with an emphasis on recurring subscription billing.
• Experience with Zuora, Adyen, and/or similar solutions.

It's preferred if you have:

• Experience with Zuora Billing and payment gateway integrations.
• Experience with card schemes, bank, and payment gateway experience(preferably with Adyen).
• Experience managing payments partnerships.
• Experience with billing transformation programs.
• Experience with billing and customer operations.
• Experience in cable, wireless, or telecom industries that use subscription services

The US base salary range for this full-time position is between $139,000 - $203,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.