Technical Payments Expert

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

The Technical Payments Expert is a proven problem-solver who seizes opportunities to learn more about the business. This individual delivers world-class support to internal teams, addressing their technical inquiries. The Technical Payments Expert is expanding the role of the technical engineer, capitalizing on opportunities to enhance both personal and team performance. The Expert plays a pivotal role in collaborating with various production teams and resources, including OCC, IPM, DevOps, Networking, DBA, etc., to identify and address the root cause of events. The person in this role will actively participate in the formulation of action plans for subsequent steps.

Requirements

• Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
• Utilize strong analytical skills to identify the root cause of events affecting operational processes.
• Actively contribute to the development and implementation of action plans for incident resolution and prevention.
• Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior.
• Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
• Provide expertise in troubleshooting and resolving technical issues related to payment processing.

Qualifications

• 5 years experience in the Payments/FinTech industry.
• Proven Experience in a technical oriented role in an International Company
• Strong analytical and problem-solving skills.
• Proven ability to collaborate effectively with cross-functional teams.
• Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
• Experience working with Sales, Relationship and Account Management teams
• Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
• Demonstrated commitment to continuous improvement in operational processes.