United States onlyWe are seeking a highly skilled and detail-oriented Workforce QA Manager to oversee vendor operations, workforce management, quality assurance functions, and training initiatives.
Requirements
- Bachelor’s degree in Business Administration, Analytics, Supply Chain Management, Education, or a related field preferred.
- Proven experience in workforce management, quality assurance, vendor coordination, training, and/or performance monitoring within a healthcare claims environment.
- Strong analytical skills with experience in data-driven decision-making.
- Proficiency in SQL, relational databases, Tableau for data visualization and dashboard creation.
- Experience with Tableau, Teradata Studio, Toad, Hyperion (Brio) or similar workforce optimization tools.
- Intermediate proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and basic macros.
- Excellent verbal and written communication skills with the ability to interact effectively with stakeholders at all levels.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Experience in developing and facilitating training programs is a plus.
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
