Chief of Staff

About Terminal49

Terminal49 is a logistics technology company revolutionizing global trade. Our platform provides real-time visibility into cargo movements, streamlines supply chain operations, and empowers teams with actionable insights and collaboration tools. With a fast-growing team of 22, we’re on a mission to make international shipping radically more efficient.

Role Overview

We are looking for a highly skilled Chief of Staff to provide crucial support to Kimmie Nguyen, our COO, who oversees our Marketing, Customer Success, and Sales functions, with a dotted line responsibility for Product within our growing 22-person team. This is a unique opportunity to play a pivotal role in a fast-paced startup environment, directly impacting our operational efficiency and strategic initiatives.

Key Responsibilities

• Drive process improvement initiatives across various departments.
• Identify inefficiencies and implement systems to streamline workflows across marketing, sales, and customer success.
• Assist in creating presentations, reports, and documentation for board and investor updates.
• Support finance operations (e.g., expense tracking, invoice management) and other operational tasks.
• Help onboard and manage new software tools as the company scales.
• Work closely with product, marketing, and customer success teams; act as a key liaison to the COO.
• Help manage Slack communications and email inbox to ensure high responsiveness and organization when needed.
• Own CEO’s and COO’s calendar, coordinate internal/external meetings when needed, and ensure time is prioritized effectively.
  
  

What We're Looking For

• 3–5+ years of experience as a Chief of Staff (startup experience preferred)
• Strong proficiency in tools like G Suite, Slack, Notion, project management platforms (e.g., Asana or ClickUp), and calendar systems
• Excellent written and verbal communication skills
• Highly organized, with strong attention to detail and the ability to multitask effectively
• Comfort working independently and navigating ambiguity
• A problem-solver’s mindset with a proactive approach to continuous improvement
• Availability to work in EST

Why Join Us

• Be part of a high-growth company transforming global logistics
• Work directly with company leadership and influence strategic outcomes
• Grow with a supportive and tight-knit remote team
• Opportunity to shape your role as we scale and expand