Fresh PrintsFP

CX Analyst

Fresh Prints specializes in customizable collegiate merchandise, offering innovative design tools to create unique apparel for sororities, fraternities, and clubs.

Fresh Prints
Philippines only

About Frontier

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we’ve never lost a client.

About the company

StreetFair is the home services marketplace for neighborhoods. We help homeowners find, hire, and recommend the best service providers in their neighbourhood. We operate in a two-sided marketplace, helping connect service providers and homeowners.

StreetFair utilizes our flagship “happening soon” section to tell homeowners what service visits are upcoming in their neighbourhoods and allows them to join in on the service for a discounted rate, given that it's offered by the service provider.

StreetFair also allows homeowners to browse service types by category and see how many of their neighbours have booked with a particular provider in the past, truly showing who the most popular provider in the neighbourhood is.

Service providers can join the platform with confidence knowing that every user that requests service has their addresses verified and confirmed before booking.

StreetFair is free to join, with no costs for leads, and our only cost being a 6% job completion fee. So we only make money when a service provider makes money.

We have about 60000 users and just over 1000 neighbourhoods live on the platform, adding more every week.

Key Responsibilities

  • Proactively communicate with service providers and homeowners on a daily basis to ensure smooth coordination and timely updates on open job requests
    • Prioritization based on provider quality, request urgency, and other key factors
  • Monitor and respond promptly to incoming messages from both customers and service providers, providing helpful support and resolving issues as needed
  • Assist Service Providers and homeowners with general support needs

Requirements

  • Excellent communication skills in English, written and verbal
  • Strong attention to detail and organizational
  • Diligent work ethic
  • Past customer facing experience preferred
  • Past Excel / Google Sheets experience preferred

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Fresh Prints

Learn more about Fresh Prints and their company culture.

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Fresh Prints offers a dynamic platform for producing custom collegiate merchandise that resonates with students and organizations alike. By utilizing their innovative design tool, users can create personalized sorority, fraternity, and club apparel from over 6,000 design ideas, ensuring that every piece is as unique as the individual. Equipped with a wide range of products, including t-shirts, sweatshirts, and hats, Fresh Prints caters to various styles and preferences.

Not only do they focus on high-quality merchandise, but Fresh Prints also emphasizes values such as sustainability and inclusivity. The company strives to provide products that reflect the diverse identities and backgrounds of the collegiate community. By fostering creativity and community engagement, Fresh Prints has positioned itself as a leader in the collegiate merchandise industry. With a user-friendly interface, the design tool allows customers to upload their inspirations and customize dozens of products effortlessly. Their commitment to customer satisfaction and innovative design has made Fresh Prints a go-to option for custom collegiate apparel.

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Fresh Prints

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