Order Processing Associate

Be a crucial member in a fast-growing NYC-based custom apparel company

The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. We worked on 30,000+ orders last year with a direct impact of over $31 million in revenue.

How do you coordinate the logistics of campaigns that generate millions of dollars in revenue involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days?

You will report to one of the Operations Managers from the Preorder or Order Teams. You will be working on a set of unique orders every day that will pose logistical challenges that you’ll have to work through and be directly responsible for them. You’ll have a lot of autonomy and decision-making power.

This role has an impact on the following:

• How to coordinate the logistics of campaigns that generate millions of dollars in revenue that involve overseas & domestic vendors
• How to reduce costs & increase our profit margins for a given order
• How to deliver an order in 5 days if the standard turnaround time is 10 days

We’re looking for someone who can think on their feet, isn’t afraid to take on challenges on a day-to-day basis, and is high on energy. We’re on a remarkable growth trajectory and as Fresh Prints grows, you will grow too. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact.

Responsibilities

Order Team:

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets.
• Act as a back-up for the Order Processing team if OS pool volume is low.
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects

Pre-Order Team:

• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for single-use licenses

Essential Requirements

• 1-5 years of experience in Operations/Logistics
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent English & excellent communication skills

Personal Attributes

• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Job Location: Work From Home / Remote

Working Hours: 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM Philippine Time), Monday to Friday

CTC: $700 base + $80 night shift allowance per month

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.