Operations Analyst

About finmid

finmid's mission is to enable software companies to reimagine how their business customers access capital. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission but enables the mission.

About the opportunity

We are seeking an Operations Analyst, based in Berlin or remote. If you are an absolute geek when it comes to process execution, aren’t afraid of digging deep into an edge case or two, and thrive in a dynamic and creative environment, this one is for you! We are looking for curious people and deep thinkers that have a passion for solving customer issues, building operations, driving process improvements and want to play a front-line role in building our operational capabilities to accelerate finmid’s growth. If you are passionate about helping our users, naturally curious, and comfortable operating in ambiguity and finding creative solutions, we want to hear from you!

In this role, you'll be a part of the service delivery team for our product lines, maintaining SLAs with precision while continuously improving our existing processes. As a key member of finmid's team, your role will involve collaborating with the team to achieve optimal process execution, solving complex problems and digging into edge cases for our customers to ensure smooth operations and efficient task completion. Your contributions will directly impact our ability to meet growing demand and ensure seamless operations for our expanding customer base 🚀.

In this role, you will:

• Execute and perform operational processes related to service delivery, focusing on maintaining SLAs with high accuracy amidst growing volumes and demand.

• Troubleshoot and solve edge cases that arise in delivering our operational processes

• Develop, refine, and maintain documentation of operational procedures and best practices to facilitate team knowledge sharing.

• Analyze our processes and initiate changes and improvements to help scale our operations and enhance user experience

• Navigate changes in product and tooling while being at the forefront of ensuring efficient service delivery, as the first dedicated hire within this team.

What you need to be successful:

• 1-3 years of experience in a similar role, i.e. business operations, operational excellence, back-office operations, banking operations or servicing; preferably with experience in financial services, fintech, or similar.

• User-first mindset, energized by the challenge of solving difficult, complex, and non-standard problems

• Strong prioritization skills and enjoy working in a quick-moving environment

• Process-driven and results-oriented, with ability to get things done

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• 'Can-do' attitude, along with an optimistic and solution-oriented mindset, fostering a collaborative and proactive approach to challenges.

• Proficiency in G-suite tools; SQL; etc.

Benefits

• We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work.

• We are flexible and cover whatever you need to be as productive as possible.

• Home office stipend.

• 30 days vacation.

• Meaningful equity.

• Open-minded and transparent culture that includes regular get-together meetings (e.g. All Hands, Brown Bag Lunch, Offsite).

We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.