Technical Support Engineer

Your mission

As a Technical Support Engineer, you will be a crucial part of our IT department, responsible for a broad range of technical tasks that ensure our internal systems and employee setups are running smoothly. Your role will include configuring and supporting employee devices, managing software systems such as Jira and Service Desk, handling access management, and overseeing the technical onboarding and offboarding of employees. Additionally, you will manage company devices and troubleshoot any related issues.

In this role, you will:

• Configure and provide ongoing support for employee devices, ensuring optimal performance and security.

• Install, configure, and maintain software systems, including Jira and Service Desk, to support team collaboration and service management.

• Manage user access permissions and security protocols to safeguard company data and resources.

• Coordinate the technical aspects of employee onboarding and offboarding, including setting up necessary hardware and software, and revoking access as needed.

• Maintain an inventory of company devices, and manage the allocation, repair, and replacement of these devices.

• Serve as a point of contact for internal IT support, resolving technical issues efficiently and providing high-quality service to team members.

• Collaborate with other departments to improve and streamline internal processes related to technology use and management.

What you need to be successful:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or proven equivalent experience.

• Proven experience in technical support or a similar role, with a strong background in device management and software configuration.

• Experience with software systems like Jira and Service Desk.

• Strong understanding of access management protocols and security best practices.

• Excellent problem-solving skills and ability to work independently.

• Strong communication and interpersonal skills to interact effectively with team members and manage technical training when necessary.

What’s in it for you:

• Competitive salary
• Flexible hours, hybrid work setup from both the Berlin and the Porto office
• 25 days annual paid leave
• Urban Sports Club membership
• Internal Crypto Academy