Currency Processing Solutions Program Manager

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GENERAL FUNCTION:

Acts independently to perform more complex Currency Processing Solutions conversion coordination duties including: completion of customer correspondence and conversion schedules, completion of required paperwork such as worksheets and completion of other required conversion tasks as necessary.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with Sales team to create ROI and business case analysis.

• Completes Time and Motion studies and corresponding reports for client analysis.

• Presents solution to prospects with sales team.

• Performs Project Management, which includes coordinating with CPS Sales, CPS Relationship Managers, Product Managers, Vendor teams and the merchant.

• Establishes pilot parameters and measurable objectives for moving to production.

• Works with the merchant, product management, and vendor to make system modifications if necessary during pilot.

• Creates conversion schedules and task assignments for rollout, including training, installation, testing and go live.

• Coordinates site analysis with customer to determine placement of hardware and site modifications.

• Assists merchant in establishing new cash handling and other operational procedures to incorporate CPS into their operation both in the front user and the back office management.

• Performs routine post-conversion follow-up support as needed.

• Writes and maintains applicable conversion procedures as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITES REQUIRED:

• Four-year degree in business or related field preferred.

• Ten or more years of experience in store operations or industrial engineering preferred.

• Technical knowledge to consult on Smart Safes, cash flow, working capital, treasury management and relative currency processing solutions preferred.

• Ability to clearly communicate CPS processing concepts verbally and in written form is a mandatory requirement of this position.

• Strong communication and presentation skills.

• Organizational and time management skills.

• Requires 4-5 years’ experience as a Conversion Specialist/Sr. Conversion Specialist or equivalent work experience.

• Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook is necessary.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.