United States onlyFull-time Non-Exempt
Direct Hire
100% Remote
$18 - $22 per hour
About Expressable:
Expressable is a rapidly growing virtual speech therapy practice with over 200 team members on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.
About the Role:
We are seeking caring and inclusive Care Coordinators to provide top-notch customer service and support to our clients and families, ensuring a smooth and positive care experience at Expressable. The ideal candidate is able to build rapport quickly, enjoys applying investigative skills to unusual situations, and communicates effectively with all stakeholders.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
What you would be doing at Expressable
- Provides customer service to our clients and their families, assisting them with information, solving problems in collaboration with our back-office teams, and providing a great experience for the families we serve.
- Performs outreach to clients to close gaps in care and improve care plan adherence and client outcomes.
- Communicates with providers, payers, and community based organizations to resolve barriers to care: obtaining referrals, sharing clinical information with their care teams, and helping clients to access resources in their communities which may help improve their health outcomes.
What you bring to Expressable
- High School Diploma
- 1 years of customer service and communication (phone, email/text channels) experience
- 1 years of experience collaborating with other providers/a care team, referral coordination, accessing community-based services,
- 1 years of experience scheduling appointments
- Care Coordination in a clinical setting, medical administrative office, community health work is preferred
- Any single or combination of CHW(Community Health Worker)/Promotor(a), CHES (Certified Health Education Specialist), MSW/LCSW (Social Work) certifications (or similar formal training) is preferred.
- Proficiency in CRM systems (i.e., Salesforce, Sugar, Hubspot), Service Center systems (i.e., Salesforce, Jira, Zendesk, Freshdesk), and unified communication systems (i.e., Dialpad, Ring Central, NiceCX, Five9)
- Familiarity with: Spreadsheets (i.e., Google Sheets, Microsoft Excel), Documents (i.e., Google Docs, Microsoft Word)
- Ability to collaborate with a fully remote geographically distributed team
Benefits at Expressable
- Exceptional paid time off policies that encourage and support life balance
- 401k matching to ensure our staff have what they need to enjoy their retirement
- Health insurance options that ensure well being for the whole person and their family
- Hardware provided for home office setup
- Remote work environment that strives for connectivity through professional collaboration and personal connections
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.
We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.
Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.
Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].
E-Verify
Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.
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