Service Products Manager

EquipmentShare is Hiring a Service Products Manager

EquipmentShare is searching for a Service Products Manager for our corporate office in Columbia, MO, to support our team as the department continues to grow. This is a remote opportunity.

EquipmentShare is seeking a Service Products Manager will play a pivotal role in developing and executing the business strategy, KPIs, products. This role combines expertise in Service Business, product development and BI tools, data visualization, and a strong ability to collaborate with cross-functional teams to deliver actionable insights.

Primary Responsibilities

• Lead the development and execution of the Service business strategy, aligning it with business goals and objectives.
• Help drive the product roadmap for our internal tools and the asset management and maintenance products in our Systems (T3)
• Collaborate with other areas and oversee data analysis activities, including trend analysis to extract actionable insights and support decision-making.
• Work with Data Analysts to create and manage comprehensive reports, dashboards, and data visualizations that provide stakeholders with timely, relevant, and accurate information.
• Providing guidance, mentoring, and fostering a culture of continuous improvement within the service organization
• Work with all the service areas to create clear key performance indicators and help monitoring the information
• Create a pipeline of requirements from all the Service Organization, prioritizing the most impactful projects and clearly communicate with the existing data analysts and developers
• Create service products to support the business growth

Why We’re a Better Place to Work

• Competitive salary.

• Medical, Dental and Vision coverage for full-time employees.

• 401(k) and company match.

• Generous paid time off (PTO) plus company paid holidays.

• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).

• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.

• Seasonal and year round wellness challenges.

• Company sponsored events (annual family gatherings, happy hours and more).

• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

• Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

• Bachelor's degree in Business, Services, or a related field. Master's degree preferred.Prior working experience in service department
• Strong understanding of service processes
• Ability to assess and interpret technical information and business needs
• Outstanding analytical skills
• Excellent communication and negotiation
• Attention to detail
• Problem-solving
• Thorough understanding of the company’s products and services, as well as relevant technical knowledge are able to assess the Service Department needs and guide more laser focus approaches
• Proficiency in Business Intelligence tools with the ability to understand what to ask for the developers/data analysts and implement complex data visualizations.
• Outstanding Leadership and communication skills to liaise and interact effectively with OEMs, other departments, stakeholders, and other parties. Communication is valuable for collaborating with internal departments and building professional relationships.
• Strong analytical skills to analyze, interpret, and assess all different situations encompassing all service departments and determine their eligibility and accuracy and make informed decisions based on findings.
• Analytical skills help them identify areas of improvement, implement new strategies, and effectively manage costs.
• Attention to detail is a vital skill because it helps to ensure the completeness and accuracy of the information. The keen eye for detail enables to maintain precise records, spot discrepancies, and challenging gaps in our operations.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity
employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally protected status.