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EquipEQ

Product Support Associate

Equip is a virtual, collaborative-care eating disorder clinic enabling everyone with an eating disorder to recover in their own home, at a lower cost to their families and insurers.

Equip

Employee count: 11-50

United States only

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Equip is a virtual, evidence-based eating disorder treatment program that offers a dedicated care team to individuals. The Product Support Associate will be the first point of contact for employees or external customers seeking technical assistance and will have strong communication skills, a passion for technology, and a desire to learn and grow in a product support role.

Requirements

  • Associates or bachelors degree or equivalent experience
  • Ability to work 9 am - 6 pm PST
  • Excellent verbal and written communication skills
  • Strong customer-service orientation
  • Demonstrate ability to consistently follow processes
  • Quick learner with a strong interest in mastering new technologies
  • Comfortable with ambiguity and ability to think critically
  • Participate in after-hours or weekend support as needed

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Equip

Learn more about Equip and their company culture.

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Equip is a virtual, collaborative-care eating disorder clinic enabling everyone with an eating disorder to recover in their own home, at a lower cost to their families and insurers. Our comprehensive approach combines evidence-based treatment with the wisdom of people who’ve been there. Equip supports each patient with a dedicated, multidisciplinary clinical team, providing best-in-class coordinated medical and behavioral treatment, enhanced with patient and family peer support, through our secure telehealth platform. Patients and their families get a dedicated five-person care teams that includes a dietician, physician, therapist, and mentors who deliver care via telehealth video sessions and between-session messaging. Equip's proprietary technology continually tracks outcomes and individualizes our treatment plans to ensure patients enter full recovery and are equipped with skills to prevent relapse. It’s our goal that Equip will be the last eating disorder treatment our patients will ever need. Backed by Optum Ventures, F Prime Capital, and Rock Health, we are growing quickly and excited to add teammates who are passionate about innovating in mental health. To learn more, please visit equip.health

PERKS & BENEFITS

A SELECTION OF WHAT WE HAVE TO OFFER:

  • Health, dental, and vision insurance for employees that are 20+ hrs/week

  • Company-issued devices and technology stipend to set up your remote office

  • Unlimited PTO

Employee benefits

Learn about the employee benefits and perks provided at Equip.

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Healthcare benefits

Medical, dental, and vision insurance.

Equity benefits

So you are rewarded for your best work.

Retirement benefits

401(k) to help you invest in your future.

Company events

Get to know your team on a personal level.

View Equip's employee benefits
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Equip

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