United States onlyEngine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.
We’re looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively.
This role requires in-office presence; applicants must currently reside in the designated geographic locations (Chicago, IL, Denver, CO, or New York, NY areas)***
Your Mission:As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:
- Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
- Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications.
- User and Asset Management: Assists with onboarding and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and access.
- Collaboration & Business Tools: Go-to resource for questions on key systems such as Google, Zoom, Slack, and more.
- Documentation: Responsible for ensuring Engine’s Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.
What You’ll Bring to Engine:We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 2-3 years of experience in technical support within an enterprise setting. Extensive knowledge of macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Proven ability to use JIRA Service Management effectively.
- Service Oriented: Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success.
- Highly Analytical: You have a knack for troubleshooting and analyzing problems. You also are highly organized, meticulously detailed and an excellent written and verbal communicator.
- Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune and Meraki networking.
Mindset: You’re ready to roll up your sleeves, collaborate, and deliver results that matter.
Cash compensation: The base salary for this role is starting at a $70,000 - $85,000 base. Final compensation packages are determined by various factors, including prior experience and expertise.
The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits:
- Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Benefits: Check out our full list atengine.com/culture.
- Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.
Perks and benefits may vary based on employment type, location, and more.
Ready to Build the Future of Work Travel?Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.
