EFApplication Support Specialist
.efficiently is a Productivity Partner® that provides software tools and staffing solutions to improve business efficiency, reduce costs, and accelerate growth for companies in the Architecture, Engineering, and Construction (AEC) industry.
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The Application Support Specialist is responsible for supporting and implementing the
Design Schedule ERP system for Earth Elements employees & the Efficiently placement
candidates.
Additionally, you will support internal and external customers of Efficiently software
systems.
Identification of specific end-user training programs that improve the skills,
effectiveness, and productivity of Earth Elements’ employees within the Design Schedule
platform will also be needed. This position is also responsible for the processing,
facilitating, and resolving of users’ support questions.
Who We Are
.efficiently is a productivity partner, helping businesses become more efficient. One of
our core product offerings is Staffing Placement Services; we recruit and train global
team members (primarily in India) and place them remotely with USA-based companies.
We are not a recruitment firm; we partner with our clients, and placement team
members remain employees of .efficiently – reducing barriers and costs for global
staffing.
Recruiting Intake/Job Description 1Every business in the USA needs help with its staffing needs. We provide vetted and
trained offshore specialists in many industry verticals (our core focus is the construction
industry). These offshore team members allow companies to supplement their local
teams with a cost-effective immediate solution.
We also offer an Enterprise SaaS Solution for the Construction Industry. We are in BETA
with our item management system; this allows Architects, Designers, Contractors and
Supply Showrooms to work together in managing the selection and specification of
building materials.
Key Responsibilities
• Support the Design Schedule & Efficiently platform users in their day-to-day use
of the system as it relates to their daily operations
• Accounting Seed:
o Manage Accounting Seed release cycles, including:
▪ Reviewing release notes
▪ Identifying relevant and impactful changes
▪ Communicating major updates to the accounting team
oPerform upgrades in Sandbox, execute end-to-end accounting testing,
and validate posting and GL entries.
o Deploy approved updates to Production and configure required system
settings
o Ensure new releases do not impact existing accounting processes or
financial accuracy
o Maintain documentation and SOPs related to accounting seed upgrades.
• Investigate system issues reported by the accounting team and identify root
causes
• Assist with user access, configurations, and permissions related to accounting
modules
• Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze
errors and issues
• Communicate with end users on their issues to understand the steps taken and
ability to recreate, if possible, in our test environments
• Responsible for the handling of initial calls from users and the entry of software
defects in the event tracking system
• Identify and escalate situations requiring urgent attention based upon internally
established SLA
• Work effectively as a team member with all members of the organization
• Utilize Intercom and Atlassian (Jira) software for communication with end users
and reporting issues to the development team, respectively
• Review issues reported by users to assess, develop, and implement training
programs for key workflows in the platforms
2• Maintain current knowledge of the platforms and continually update learning
documentation and videos accordingly
• Performs other duties, as assigned
Qualifications
• Accounting degree required
• Experience in AWS or Salesforce platforms is a plus
• Experience using Accounting Seed is a plus
• Candidate must have excellent verbal & written communication skills
• Strong analytical and problem-solving skills to quickly identify an effective solution
for customer issues
• Ability to learn new technologies, software and must be a team player
Shift Timings
6:00 PM IST – 3:00 AM IST (can negotiate 5-2 if the right candidate is found)
Location
Work from home (WFH) – Full-time
IT Requirements
This is a remote position and will require a strong internet connection. Further details
will be provided during the interview.
If you meet the qualifications and are interested in joining our team, please submit your
resume. We are an equal-opportunity employer and welcome all qualified candidates to
apply.
Apply now
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About the job
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Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
India +/- 0 hoursAbout efficiently
Learn more about efficiently and their company culture.
.efficiently operates as a dedicated Productivity Partner®, committed to enhancing business effectiveness through a suite of innovative tools and solutions. The company's core mission is to improve workflow efficiency and substantially reduce operational costs for its partners. This is achieved by developing powerful, user-friendly software applications and providing comprehensive workforce solutions powered by a global team, fundamentally transforming how businesses operate. The company is driven by a philosophy of simplifying complex work processes, a concept that was the genesis of the brand itself. The goal is to give back time, leverage a global workforce, support scalable growth, enhance collaboration, and ultimately deliver superior outcomes for clients.
The company's offerings are primarily channeled through two distinct business units focused on optimizing the Architecture, Engineering, and Construction (AEC) industry. The first, Design.efficiently, is a Software as a Service (SaaS) platform engineered to address the inherent inefficiencies and fragmentation within the design process. It provides a robust solution that streamlines workflows and fosters seamless collaboration between developers, builders, and designers for more cohesive project execution. The second unit, Staff.efficiently, delivers specialized workforce solutions tailored for busy AEC companies across the United States. With access to a global talent pool of over one thousand professionals, it provides embedded expertise in roles such as Architects, Civil Engineers, Estimators, and Finance Specialists. This allows client companies to scale their operations efficiently and concentrate on their core business functions. As a fully remote organization, .efficiently has embraced a modern, flexible work model, enabling them to attract top talent from around the world and collaborate effectively from any location.
Tech stack
Learn about the tools and technologies that efficiently uses to build, market, and sell its products.
efficiently employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at efficiently.
Retirement Plans
We have excellent retirement plans.
Insurance Benefits
We have excellent insurance benefits.
Generous Paid Time-Off
The company offers generous paid time off for its employees.
Learning and Development
The company provides opportunities for learning and development.
EFefficiently
Company size
1001-5000 employees
Founded in
2018
Chief executive officer
Steve Taylor
Markets
Employees live in
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