Salesforce Process Analyst

We're looking for a Salesforce Process Analyst to join our team. As a Data Analyst, you'll help different parts of the business with operational activities, solving cases associated with the Salesforce platform. The focus will be on data and process-related Salesforce cases and low-complex admin activities.

Requirements

• Manage support queue and close tickets within designated SLA
• Responsible for actioning tickets related to data and/or meta-data fixes
• Work with Business users to seek clarity on tickets and arrive at a resolution
• Develop and maintain process guides and manuals
• Daily administration and support of SiteMinder's Salesforce instance
• Create reports and dashboards and educate end users
• Use Dataloader to bulk insert/update records in Salesforce
• Liaise with end users for resolution of tickets and educate them on Salesforce functionalities
• Support Business ops team by testing Salesforce enhancements
• Constantly learn new Salesforce functionalities through Trailhead and aim towards getting Admin certified

Benefits

• Equity packages
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)
• Investment in your personal growth offering training for your advancement