EATechnical Support Engineer - 2nd Shift
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country.
Work Hours:This is a second-shift position, and you will be required to work the following hours: 4:00 p.m. to 1:00 a.m. in the Mountain time zone, Monday through Friday.
About the role:The Technical Support Engineer II provides technical assistance, troubleshooting, and problem resolution to customers who encounter issues with software, hardware, or technology products. This role involves diagnosing and resolving technical problems, offering guidance on product usage, and ensuring customer satisfaction. Technical Support Engineers play a crucial role in maintaining positive customer relationships and contributing to the overall success of the product or service. What you will do:o Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience.o Proficient in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java)o Understanding of RESTful APIs, and interpreting requests/responses.o Strong organizational skills.o Basic understanding of SQL database queries.o Basic Windows computer and server administration.o Ability to handle communication with multiple internal teams. o Ability to tailor technical communication with all levels of customer understanding.o Willingness to adapt to an evolving work environment.o Ability to manage multiple projects at one time against timelines.o Sense of urgency to drive customer progress.o Excellent verbal and written communication skills.o A capable quantitative thinker who learns quickly. About you:o Bachelor’s Degreeo 3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience. o Technically inclined and enjoy wearing a lot of hats.o Strong understanding of the technical field or experience graduating from a coding Bootcamp.o A capable quantitative thinker who learns quickly.o Proficient in at least one programming language (Python, Ruby, Go, Java or similar). What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per day
Data Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Elevate your application
Let our AI craft your perfect cover letter and align your resume to this job's criteria.
By using our AI tools, you consent to sharing your profile with our AI partner for this purpose.
Apply now
Please let EasyPost know you found this job on Himalayas. This helps us grow!
About the job
Apply before
Jul 15, 2024
Posted on
May 16, 2024
Job type
Full Time
Experience level
Mid-level
Location requirements
Hiring timezones
United States +/- 0 hoursAbout EasyPost
Learn more about EasyPost and their company culture.
EasyPost is not only helping e-commerce companies with accurate tracking and logistics, we are delivering hope and spreading smiles to homes all across the country. We push boundaries and change the status quo through our restful API, allowing companies greater control over their shipping. We continue to disrupt the shipping industry, and this is the best time to get on board. We are out to do things differently, to consistently change, grow, and progress. Join us in building the shipping infrastructure.
Tech stack
Learn about the tools and technologies that EasyPost uses to build, market, and sell its products.
EasyPost employees can create an account to update this tech stack.
Employee benefits
Learn about the employee benefits and perks provided at EasyPost.
Healthcare benefits
Medical, dental, and vision insurance.
Disability insurance
We'll cover your disability insurance.
Company events
Monthly virtual events for team building
Retirement benefits
401(k) to help you invest in your future.
EAEasyPost
Company size
51-200
Founded in
2012
Chief executive officer
Jarrett Streebin
Employees live in
Social media
Similar remote jobs
Here are other jobs you might want to apply for.
27 remote jobs at EasyPost
Explore the variety of open remote roles at EasyPost, offering flexible work options across multiple disciplines and skill levels.
Remote companies like EasyPost
Find your next opportunity by exploring profiles of companies that are similar to EasyPost. Compare culture, benefits, and job openings on Himalayas.
Find your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!
