United States onlyAbout Us
The Company:Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product:Dotdigital is an all-in-one customer experience and data platform(CXDP)that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
As Product Manager(FreshRelevance), you will be part of the Experiences pod, working closely with the Senior Product Manager(FreshRelevance). You will take responsibility for specific product areas and initiatives that make Fresh easier, more enjoyable, and more effective for our customers.
Your work will span the entire customer journey — from onboarding, through day-to-day usage, to reporting on success — ensuring every touchpoint is intuitive, stable, and enables customers to get maximum value from the product.
You will collaborate closely with engineering, UX, customer success, and product marketing teams, always keeping customer experience, usability, and reliability at the forefront.
How You’ll Contribute
Own the product development for specific areas of the Fresh Relevance platform
Drive improvements across the Fresh customer journey — ensuring onboarding is smooth, usage is intuitive, and reporting is insightful.
Oversee the end-to-end product development lifecycle for your areas of responsibility, from concept to launch, including working with development teams within an Agile framework, ensuring the delivery of on-time and value-adding features.
Help ensure Fresh and Dotdigital platforms are well-integrated to support seamless experiences for joint customers.
Conduct continuous product discovery, using customer feedback, product analytics, and usability testing to identify and prioritise enhancements.
Work with UX designers to make workflows and interfaces straightforward and easy to understand.
Define and track success metrics for your product areas, feeding results into future planning.
Collaborate with customer success teams to identify friction points, then design and implement improvements.
Contribute to release planning and launch approaches for your areas, working with Product Marketing to ensure clear communication to customers.
About You
You have demonstrable experience managing parts of a product lifecycle — from discovery and scoping through delivery, launch, and iteration — within an Agile environment.
You are motivated by improving usability, stability, and overall customer success.
You have experience working closely with multiple functions — engineering, UX/design, customer success, product marketing — to deliver value.
You have strong empathy for users and can translate complex problems into simple, actionable solutions.
You are highly organised and can prioritise effectively to keep work moving forward.
You have excellent communication skills and can clearly articulate product decisions and priorities.
Bonus points
Experience with SaaS products, ideally in marketing technology or personalization platforms, is preferred.
A technical background or the ability to learn/understand technical concepts is helpful.
Why Us
Don’t just take our word for it - hear what your future colleagues have to say about working in our team: "I love working in our product team. We’re super dedicated to improving our products for our customers and it’s a joy working in our team as we’re always sharing experiences and helping each other out" - Colin,SeniorProduct Manager(Experiences)
Interview Process
15min Screening Call with Team Talent
20 minute call with Hiring Manager or the Head of Product to tell you about the role and learn more about you.
1 hour interview with 2 members of the product team.
Final 1 hour interview with 2 members of the product team.
Some of Our Global Benefits
Parental leave
Medical benefits
Paid sick leave
Dotdigital day
Share reward
Wellbeing reward
Wellbeing Days
Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
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