Revenue Operations Senior Analyst

Company Description

Docplanner builds a world-leading online practice management software for the healthcare sector in the SaaS model. We help 130,000 doctors and clinics digitize their practices and deliver exceptional patient experience in over 13 countries. We also run marketplace websites that allow 80 million patients monthly to easily find the right doctor and book an appointment.

Our mission is to “make the healthcare experience more human”.

Docplanner was founded in 2012 in Poland. Our team today numbers over 2,200 people based in offices in 7 countries: Poland, Spain, Germany, Turkey, Italy, Mexico and Brazil.

We are backed by awesome and leading venture capital funds including Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners from whom we’ve raised a total of €300 million to date.

Job Description

We're looking for a highly analytical and detail-oriented person — someone with a high degree of autonomy and broad understanding of business and finance. The individual will create and manage relationships with various internal stakeholders, strive for process improvements, and manage inputs from multiple sources.

Responsibilities:

• Support the revenue process through analysis and reporting of forecasts, actuals, and plans;
• Review and analyze operational and renewal data. Provide insightful variance analysis and recommendations to enable effective decision-making;
• Leverage transactional and other data to identify underlying trends within the business and provide guidance to business leaders;
• Participate in regional process improvement initiatives;
• Demonstrate thought leadership around marketing, sales, and CS data processes and operations;
• Liaise with various internal stakeholders and partners across the organization;
• Performing ad-hoc analysis as required;
• Other responsibilities and key result areas will be assigned as required, in accordance with changing business needs.

Qualifications

• Advanced English (reading, writing and speaking);
• Experience in tech companies/startups and agile environments;
• Experience with Sales/Customer Success/Maketing Ops;
• Knowledge of analytics tools and technologies.

Additional Information

• Our working hours are from Monday to Friday, from 9 am to 6 pm;
• Need to work beyond your usual hours? We have a compensatory time off system in place;
• For the commute, we offer Vale-Transporte;
• We offer a Meal Voucher worth R$630,00 a month, but if you enjoy cooking at home, you can replace it with a Food Voucher, for the same amount, or do half and half, making life easier for those who are 100% remote or hybrid;
• We offer Medical, Dental and Group Life Insurance;
• Did you think your Pet would be left out? Of course not! We offer Plano Pet, which extends care to your furry companion;
• Access to the iFeel app, for emotional comfort, which combines traditional psychology with AI, helping you through those tough days;
• ApoioPass offers free professional support and guidance in the psychological, legal, economic and social areas, providing support for those, more delicate issues;
• What about that fitness life? We offer Gympass for you and 3 dependents! Because working out alone is really boring, right?
• Creditas: Payroll loan services, eligible after 6 months of employment;
• Stock Options - eligible after 6 months of employment (5 years grace period) - YES! You become a shareholder;
• Everyone has a birthday, right? Our present, for you, is a Birthday Day Off, so that you can celebrate the way you prefer, with the ones you love the most. Also, we celebrate our work anniversary as our own day off;
• Our work Licenses are special here: in the event of the passing of loved ones, we offer 10 days off; If your Pet passes away, 2 days. Got Married:? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;
• We have a robust Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services, all the way to exclusive banking benefits;
• Do you like working here? Then refer a friend or relative! We love having family and friends around! Our New Warriors Referral Program offers up to R$600 per person who stays with us for more than 6 months;