Qualtrics Project Manager

Job Title: Qualtrics Project Manager

Location: [ Remote]
Employment Type: Full-Time

About Us:

DMV IT Service LLC is a trusted IT consulting firm founded in 2020. We specialize in optimizing IT infrastructure and providing expert guidance to empower businesses to achieve their technology goals. Our services span system administration, cybersecurity, networking, and IT operations. With a client-first approach, we ensure long-term success for our clients through innovative solutions and industry best practices.

Job Purpose:

As a Qualtrics Project Manager, you will play a pivotal role in executing and managing all aspects of the research process, with a strong focus on utilizing the Qualtrics platform for customer experience (CX) insights and activation. You will be responsible for ensuring high-quality, timely, and cost-efficient data collection, analysis, and reporting. This role requires strong quantitative research project management skills and the ability to manage client relationships through exceptional service.

Requirements

• Qualtrics Platform: Leverage the Qualtrics platform for CX insights, enabling effective execution of research projects.
• Research Process Management: Handle all aspects of the research process, including sample management, field management, quality assurance, data analysis, and results interpretation.
• Dashboard Building & Management: Design, develop, and maintain dashboards to present research findings effectively.
• Collaboration: Work closely with internal teams (data collection, data processing, results reporting) and clients to ensure accurate and timely delivery of results.

Client & Stakeholder Management:

• Client Liaison: Establish and maintain strong relationships with clients, responding to queries and providing updates as needed.
• Consultation: Provide consultation to clients on business needs/issues, offering tailored solutions rather than simply taking orders.
• Client Satisfaction: Ensure clients receive exceptional service, maintaining attention to detail and delivering high-quality results.
• Project Management: Oversee large customer satisfaction tracking projects, ensuring timelines and client expectations are met.

Team Leadership & Coaching:

• Junior Team Support: Provide guidance and coaching to junior team members, fostering a collaborative and high-performing environment.

Qualifications:

Required Skills & Experience:

• Qualtrics Expertise: Experience with the Qualtrics platform, including sample management, field management, and data analysis.
• Research & Data Management: Strong experience in managing all aspects of the research process, from data collection to interpretation and reporting.
• Client Relationship Management: Proven ability to manage and strengthen client relationships, with a focus on providing high-quality service and meeting client needs.
• Project Management Skills: Strong project management skills, with experience in managing large research projects and delivering results on time and within budget.
• PMP Certification (Preferred): PMP certification is an asset.
• Quantitative Research Expertise: Strong background in quantitative research methodologies, ensuring accurate data analysis and interpretation.
• Excellent Communication: Superior organizational and communication skills, both written and verbal, with the ability to interact with clients and stakeholders effectively.
• Attention to Detail: Unflagging attention to detail with a demonstrated commitment to accuracy and completeness in all deliverables.