We are seeking a Continuous Improvement Manager to lead and support end-to-end process improvement initiatives, providing consultation and support to stakeholders on operations management, meeting facilitation, and problem-solving.
Requirements
- At least 8 years of experience in the Shared Services, Business Process Outsourcing, or Call Center field
- University degree and/or relevant experience
- Certified Lean Six Sigma Black Belt
- Proven experience and understanding of performance management frameworks such as COPC
- Experience in using MS 365, Office, Productivity, Reporting and Statistical Analysis tools
- Excellent analytical and structured problem-solving skills
- Excellent verbal and written communication, presentation, and facilitation skills
- Proven experience with business processes, data analysis, and/or project management
- Ability to effectively prioritize and execute tasks while under pressure
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment and stakeholder management
Benefits
- A full and comprehensive benefits program
- Growth opportunities on a global scale
- Access to career development through in-house learning programs and/or qualified tuition reimbursement
