Medical Director, Digital and Everyday Care

Job Description

A bit more about this role:

Devoted Medical is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Digital and Everyday Care. This role serves as the clinical dyad partner to the Senior Manager of Digital and Everyday Care Clinical Operations, together architecting the future of "Everyday Care"—a model where primary and virtual care merge to provide accessible, high-quality support for every member.

In this role, you will lead a team of Nurse Practitioners (NPs) responsible for Everyday Care and Digital Visit escalations. You will oversee the clinical backbone of our digital portal, ensuring that members receiving care via digital chat and asynchronous channels receive the same level of excellence as an in-person visit. You are the clinical owner of a "0→1" operating system that blends human relationship-centered care with advanced AI infrastructure.

Responsibilities and Impact:

Program Oversight & Development:

• Co-Lead the Everyday Care program: Partner with the Central Clinical Services operations leader to ensure alignment on operational goals while maintaining ultimate ownership of clinical outcomes.

• Architect Central Services: Oversee clinical protocols for medication refills, lab/imaging/DME/home health orders, diagnostic results management, and specialist referrals.

• Clinical Model Evolution: Collaborate with the AI Clinical Operations leader to refine and advance the "human-AI" operating model, ensuring technology enhances rather than replaces clinical judgment.

Clinical Leadership & Management:

• Workforce Management: Direct leadership and supervision of the NP team supporting Everyday Care and portal-based digital visits.

• Mentorship: Support staff through virtual visit shadowing and asynchronous chart reviews to ensure clinical excellence.

• Escalation Support: Serve as the clinical "backstop" for complex cases surfacing from telehealth, digital chat volume and AI-agent triage.

Quality, Safety, and Performance:

• Accountability: Take responsibility for the quality of care provided across all Everyday Care and Digital services.

• Safety Initiatives: Review patient safety reports, including adverse events and near-misses; drive initiatives to mitigate clinical risk in an automated environment.

• Continuous Improvement: Monitor clinical quality performance and identify trends to improve patient experience and outcomes.

On a day to day basis, you’d be responsible for:

• Developing and evolving the vision for Everyday Care, specifically expansion into AI-enabled digital channels.

• Direct leadership of clinical managers and the NP workforce.

• Building new clinical AI agents and other tooling to ensure the team can meet its objectives

• Providing direct patient care in the portal and remaining available for clinical escalations.

• Reviewing documentation quality and triage accuracy to ensure clinical intent is translated into scalable processes.

• Partnering with Product and Engineering teams to define clinical decision trees and escalation guardrails.

Who thrives in this role:

• You are an excellent clinician who cares deeply about patients and brings strong judgment to both clinical and operational decisions.

• You are a builder. You can stand up a new service line from scratch and manage the intersection of people, technology, and clinical excellence.

• You are energized by AI. You see automation as a tool to elevate human work and are excited to design protocols for human-AI collaboration.

• You are a happy warrior. You thrive in ambiguity and would rather try something, learn, and iterate than wait for perfect information.

Skills and Experience:

• Board-certified physician (Internal Medicine, Family Medicine preferred) with 5+ years in clinical practice.

• Experience leading and managing clinicians (NPs/PAs/MDs) in a fast-paced environment.

• Proven track record of building or scaling clinical programs (0→1 experience).

• Comfort working with engineering, product, and data teams to translate clinical needs into technical requirements.

• Experience with virtual care, Medicare populations, or digital health triage systems preferred.

• Deep curiosity for AI/LLM-based tools and their application in clinical workflows.

If you want to build something that has never existed before, at the intersection of clinical medicine, technology, and operational excellence, and do it alongside a team that is as talented as it is kind, we'd love to hear from you.

Salary Range:$265k - $320k / year base salary

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology-to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.