Product Trainer

About us

We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Digital Tech Scale-up Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.

Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.

Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 25 countries across four continents. Our target customers are global firms, international networks, and large national or regional organisations, if they’re big enough to have the challenges that Dayshape can solve.

As a company, we live our values every day and we're committed to making sure our friendly and inclusive environment grows with us.

What you’ll be doing

Dayshape is a single product company. Up to now we have trained our new hires, employees, and customers in the Dayshape product through utilising our skilled and knowledgeable customer experience and product teams. As we scale, we need to create a dedicated training function, and this role is the start of that journey.

This is a new role within Dayshape and we are keen to find a product trainer with domain knowledge who has worked for or with professional services firms previously.

We are looking for a product trainer who is comfortable designing, developing and delivering training sessions, both virtually and in person, to Dayshape employees and externally to our customers. We are looking for a product trainer to upskill internal and external stakeholders with the knowledge and skills necessary to understand and effectively use Dayshape.

About you

You will have a passion for designing and delivering exceptional learning and development opportunities for your stakeholders. You will be:

• An exceptional communicator who is able to build rapport with others;
• Able to explain complex topics clearly and concisely with the ability to tailor the message for different audiences;
• Experienced in working for or with Professional Services Firms;
• Methodical when designing and developing training materials to ensure efficient, effective, and engaging learning opportunities;
• Skilled in developing a variety of training materials including presentations, transcripts, documentation, and videos etc, for internal and external audiences;
• An excellent facilitator with the ability to develop, conduct and, where necessary, record, training sessions both virtually, and if required, in person;
• Knowledgeable about methods of measuring participants’ understanding, knowledge retention, and the application of the learnings gained from training material and sessions delivered, and have experience of putting these measures in place;
• Proficient in gathering feedback on training materials and sessions delivered and based on the feedback received, have experience in continuously improving training material and sessions based on that feedback;
• Comfortable working closely with the wider product team to stay updated on new features and enhancements;
• Used to liaising with Learning and Development (L&D) departments to align product training to the organisations L&D goals
• Adept at collaborating with internal departments including marketing, sales, support and customer success to align training content to customers and Dayshape business goals.
• Informed about industry developments and market trends adapting training material to reflect the latest information.
• Quick to grasp new concepts, and always looking to understand the underlying “why” in any situation;
• Well-organized and self-motivated, comfortable with ambiguity and juggling multiple demands at the same time
• Willing to step outside your “role” where necessary;

Bonus points if you:

• Are experienced in the design and delivery of training in SaaS products
• Have worked with resource management and scheduling departments

• Have worked with complex financial and/or project management software
• Come with experience of working in a fast-paced agile working environment

What you’ll get

• Salary £40,000.00 - £41,670.00
• At least £1,000 per year to spend on professional and personal development
• 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days
• Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Enhanced family leave policies
• Private healthcare and rewards through Vitality
• Income protection and death in service cover
• Matched 5% auto-enrolment workplace pension scheme
• Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service
• Innovation Week twice a year - a chance to experiment and work off-project
• Weekly All Hands meeting for inspiration and over-communication
• Time out of the working week for team socials each month, with a mix of in-person and virtual options: past events include hiking, family BBQs, board games and at-home cocktail classes!
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.

We’re ideally looking for someone in/around Edinburgh, though we’re open to the possibility of this being a remote role (as long as you're in the UK).

Join the team!

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done. We have grand ambitions to make Dayshape the most beautiful, useful, powerful, flexible and rapid to deploy solution in our sector, and you could be part of that journey.

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application. We are heavily investing in our product, and we'd love your help to shape it. We are keen to ensure that our Dayshape users have the necessary knowledge and skills to get the most from their Dayshape application, and this role is key to facilitating this. We are also committed to investing in your career development with a minimum of £1,000 a year towards your professional development.