CX Lab Tech - Removables (UK)

Dandy is transforming the dental industry with technology and is looking for a Customer Experience Lab Technician - Removables to partner with clinicians on critical tasks and provide real-time technical support.

Requirements

• 3+ Years in a Dental Technician Role
• 2+ years of experience in 3Shape CAD/CAM design, including full dentures and partial dentures cases
• Deep understanding of digital dental workflows, including scan bodies, and best design practices
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off