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CXGCX

DataOps / MLOps Engineer (Strong DevOps Focus)

A global customer experience agency specializing in the luxury sector, offering services like research, consulting, and training to help brands improve their customer interactions.

CXG

Employee count: 201-500

Morocco only

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We are growing! We are currently looking to hire a DataOps / MLOps Engineer (Strong DevOps Focus) to work with us remotely

Who we are:

Founded in 2006, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

Designs, builds, and operates highly reliable, secure, and scalable DataOps and MLOps platforms with strong engineering rigor. Owns infrastructure, data, and ML production pipelines end to end, enforcing automation, testing, governance, and operational best practices. Acts as the quality and reliability gatekeeper for all data and AI workloads.

Your duties will also involve:

  • A Deep expertise in DataOps and MLOps principles
  • Strong DevOps skills with a rigorous, engineering-first mindset
  • Infrastructure as Code (Terraform and related tools)
  • CI/CD for data and ML pipelines, including testing, validation, and versioning
  • Workflow orchestration and scheduling using Airflow
  • Containerization and orchestration (Docker, AKS/Kubernetes)
  • Cloud platform management (with focus on AKS and supporting services)
  • Governance and access management across the data & AI ecosystem
  • Manage repository access for Data Engineers, Analysts, and Scientists
  • Control and audit Snowflake access, roles, and permissions
  • Integrate and manage Active Directory (AD) groups and identity-based access
  • Data platform operations (Snowflake, dbt)
  • ML lifecycle management (deployment, monitoring, rollback, drift detection)
  • Monitoring, logging, alerting, and observability for data and ML systems
  • Security, compliance, documentation, and standardization
  • Detail-oriented, methodical, and highly rigorous approach to engineering and operations

Requirements

What you will bring along:

  • The ideal experience range for this role is 2 to 3 years
  • Strong hands-on experience in DataOps and MLOps in production environments
  • Solid DevOps engineering background with an automation-first mindset
  • Experience with Infrastructure as Code using Terraform
  • Expertise in CI/CD for data and ML pipelines, including testing and versioning
  • Workflow orchestration using Apache Airflow
  • Containerization and orchestration with Docker and Kubernetes (AKS preferred)
  • Experience operating data platforms such as Snowflake and dbt
  • Knowledge of ML lifecycle management (deployment, monitoring, rollback, drift detection)
  • Experience with access management, governance, and security across data and AI systems
  • Strong focus on monitoring, reliability, and operational best practices
  • Detail-oriented with a structured and rigorous engineering approach

About the job

Apply before

Posted on

Job type

Contractor

Experience level

Mid-level

Location requirements

Hiring timezones

Morocco +/- 0 hours

About CXG

Learn more about CXG and their company culture.

View company profile

The story of Customer Experience Group (CXG) is a journey of evolution, born from a keen observation in a high-end mall in Shanghai in 2005. It was there that founder Christophe Caïs noticed a significant gap between the luxurious promise of high-end brands and the actual in-store customer experience. This realization sparked an idea: to help these brands bridge that gap by gaining a deeper understanding of their customers. This led to the birth of Albatross in 2006, a company specializing in measuring customer experience. The venture quickly gained traction, securing its first client, Benetton Sisley, in the same year. The initial success, fueled by referrals and word-of-mouth, propelled Albatross's expansion across China and the wider APAC region, with offices opening in Beijing, Guangzhou, Hong Kong, Tokyo, Seoul, Taipei, and Singapore between 2007 and 2010. However, providing actionable insights was only half the battle; clients often struggled with implementation. To address this, Face2Face, a specialist CX training business, was launched in 2010 to equip retail managers and staff with the skills to deliver exceptional customer experiences.

The 2010s marked a period of global expansion for the group, moving into Europe to be closer to key decision-makers for international brands. New offices were established in Paris, London, Moscow, and New York. A significant project in the United Arab Emirates led to the discovery of Dubai as a vibrant, business-friendly hub, strategically located between the North American, European, and APAC markets. This led to the decision to establish the company's headquarters in Dubai. As client relationships deepened, the need for a more unified and strategic proposition became clear. In 2017, the Customer Experience Group (CXG) was born, uniting the various solutions under one stronger, more cohesive brand. The goal was to be a strategic partner that could guide clients on their entire customer experience journey. The final evolution came in 2021, amidst the challenges of the Covid-19 pandemic. The company took the opportunity to strategically review its clients' evolving needs and its own business operations. From this, CXG emerged as a single, unified brand with a clear vision: to be the preferred customer experience transformation partner for premium and luxury brands worldwide. The journey that began with a simple observation continues, driven by a relentless commitment to transforming customer experiences and creating meaningful impact for its clients.

Employee benefits

Learn about the employee benefits and perks provided at CXG.

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Paid vacation

Offers extra paid annual leave.

Hybrid Work Policy

Progressive hybrid-work policy.

Flexible working hours

Offers flexible working hours to accommodate employees' needs.

Paid training

Provides paid training opportunities for professional development.

View CXG's employee benefits
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