Join the remote work revolution

Join over 100,000 job seekers who get tailored alerts and access to top recruiters.

Data Scientist (Text Analytics) - 4 months contract

A global customer experience agency specializing in the luxury sector, offering services like research, consulting, and training to help brands improve their customer interactions.

CXG

Employee count: 201-500

Stay safe on Himalayas

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

We are growing! We are currently looking to hire a Freelance Data Scientist / NLP Engineer – Text Analytics & Sentiment Analysis to work with us remotely for a period of 4 months.

Who we are:

Founded in 2006, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 230 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

As part of its data solution industrialization initiatives, the company aims to design, train, and deploy text analytics and sentiment classification models within its Snowflake environment. The consultant will be involved from requirements definition to production deployment, working in the Data & AI team.

Your duties will also involve:

Analyze business needs and define use cases for text analytics (e.g., customer feedback, support tickets, survey responses).
Collect, clean, and prepare structured and unstructured text data in Snowflake.
Design, train, and evaluate NLP models, including: Sentiment analysis - Text classification - Keyword extraction / topic modeling
Develop processing workflows.
Deploy models within the Snowflake environment (Snowpark / UDF / UDTF).
Create documentation and provide knowledge transfer to internal teams.

Requirements

What you will bring along:

Strong expertise in NLP / Text Analytics (Python, spaCy, Hugging Face, Transformers, etc.)
Proven experience building sentiment analysis and text classification models
Solid knowledge of Snowflake, including: - Snowpark (Python) - Development of UDF/UDTF functions - Integration with external stages & warehouses
Proficiency in Python (pandas, numpy, scikit-learn, ideally MLflow)
Experience with data pipelines and orchestration tools (Airflow, dbt, Prefect, etc., depending on internal stack)
Understanding of MLOps practices (CI/CD, model versioning, monitoring)
Ability to work independently and structure deliverables
Strong communication and documentation skills
Ability to collaborate effectively with both technical and non-technical stakeholders

Apply now

Please let CXG know you found this job on Himalayas. This helps us grow!

Apply now

About the job

Apply before

Jan 19, 2026

Posted on

Nov 20, 2025

Job type

Contractor

Experience level

Entry-level

Location requirements

Morocco

Hiring timezones

Morocco +/- 0 hours

About the job

About CXG

Learn more about CXG and their company culture.

View company profile

The story of Customer Experience Group (CXG) is a journey of evolution, born from a keen observation in a high-end mall in Shanghai in 2005. It was there that founder Christophe Caïs noticed a significant gap between the luxurious promise of high-end brands and the actual in-store customer experience. This realization sparked an idea: to help these brands bridge that gap by gaining a deeper understanding of their customers. This led to the birth of Albatross in 2006, a company specializing in measuring customer experience. The venture quickly gained traction, securing its first client, Benetton Sisley, in the same year. The initial success, fueled by referrals and word-of-mouth, propelled Albatross's expansion across China and the wider APAC region, with offices opening in Beijing, Guangzhou, Hong Kong, Tokyo, Seoul, Taipei, and Singapore between 2007 and 2010. However, providing actionable insights was only half the battle; clients often struggled with implementation. To address this, Face2Face, a specialist CX training business, was launched in 2010 to equip retail managers and staff with the skills to deliver exceptional customer experiences.

The 2010s marked a period of global expansion for the group, moving into Europe to be closer to key decision-makers for international brands. New offices were established in Paris, London, Moscow, and New York. A significant project in the United Arab Emirates led to the discovery of Dubai as a vibrant, business-friendly hub, strategically located between the North American, European, and APAC markets. This led to the decision to establish the company's headquarters in Dubai. As client relationships deepened, the need for a more unified and strategic proposition became clear. In 2017, the Customer Experience Group (CXG) was born, uniting the various solutions under one stronger, more cohesive brand. The goal was to be a strategic partner that could guide clients on their entire customer experience journey. The final evolution came in 2021, amidst the challenges of the Covid-19 pandemic. The company took the opportunity to strategically review its clients' evolving needs and its own business operations. From this, CXG emerged as a single, unified brand with a clear vision: to be the preferred customer experience transformation partner for premium and luxury brands worldwide. The journey that began with a simple observation continues, driven by a relentless commitment to transforming customer experiences and creating meaningful impact for its clients.