Technical Support Analyst

Hi, I'm Debin Dennis, your Recruiter and guide to joining CSG! We’re excited to meet talented professionals passionate about solving complex operational problems and delivering exceptional customer and payment experiences.

We’re looking for a Technical Support Analyst – Payments to join our dynamic Payments Operations team . This role requires a sharp analytical mind, a passion for problem-solving, and a deep understanding of the global payments landscape. You’ll be responsible for maintaining payment system health, resolving incidents, and supporting both internal teams and external clients with data-driven insights and fast, effective technical support.

Key Areas of Responsibility

• Production Support & Incident Management

  • Provide Level 3 support for internal and external customers.

  • Monitor the health and stability of payment systems and transaction flows.

  • Manage real-time incidents, identify root causes, and drive quick resolutions.

  • Triage and resolve incoming payment-related issues from cross-functional teams including Customer Success and Finance.

  • Perform day-to-day operational activities for the Payments team, including incident logging, system validation, and internal ticket resolution.

• Data Analysis & Decision Support

  • Conduct passthrough analysis to drive toward a ‘zero-defect’ merchant experience.

  • Use SQL/PostgreSQL and other data tools to extract insights and inform decisions.

  • Make and support complex payments-related decisions using structured data and trend analysis.

• Documentation & Internal Enablement

  • Maintain and update operational policies, procedures, and internal knowledge resources.

  • Document solutions and responses to common issues, contributing to continuous improvement.

  • Participate in post-incident reviews, providing clear documentation and lessons learned.

• Business Impact & Collaboration

  • Collaborate across global teams and functions to ensure aligned operational excellence.

  • Recommend process enhancements and proactively monitor for future issues.

  • Stay informed about evolving payment technologies, compliance mandates, and industry standards.

Job Qualifications

• High school diploma required; bachelor’s degree in Computer Science, Engineering, Finance, or related field preferred.

• 4+ years of experience in Card, Wallet, or Bank Payments. Bonus points for international payment experience.

• Hands-on experience with data analysis tools and languages, particularly SQL/PostgreSQL.

• Strong quantitative background—engineering, econometrics, or finance experience is a plus.

• Strong understanding of payment transaction flows, system monitoring, and incident response.

• Effective and self-sufficient in a fast-paced, globally distributed environment.

• Strong written and verbal communication skills in English.

• Excellent problem-solving skills and a desire to create frictionless merchant experiences.

• Comfort working in a structured, process-driven environment with evolving priorities.

Our Guiding Principles

• Impact: Always help and empower others, whether they’re colleagues or customers.

• Integrity: Do what’s right for our customers and our people while being authentic.

• Inspiration: Be bold, be passionate, and don’t be afraid to fail forward.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid flexibility

• Employee Belonging Groups

• Dental, Medical, and Vision insurance

• Paid Vacation, Volunteer, and Holiday Time Off

• Career development, wellness resources, and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process, please contact us at +1 (402) 431-7440 or accommodations@csgi.com.

Our Story

At CSG, we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service, we help the world’s biggest brands solve their toughest challenges. Our people—CSGers—are authentic, fearless, and committed to building a better future.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.