Sr. Manager, Procurement

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Senior Manager, Services Procurement, is responsible for leading and executing strategic sourcing and procurement activities across a broad range of services categories. These categories include, but are not limited to, Human Resources (HR) services, Marketing services, Finance, Legal, Consulting and Professional Services, Outsourced/Managed Services, Training and Learning, Facilities and Real Estate services, and other indirect services required to support CSG’s operations.

We are looking for a Sr Manager, Procurement who will:

• Provide strategic sourcing and negotiation expertise across key services categories, including HR services (recruiting, benefits administration, contingent labor), Marketing services (agencies, media, sponsorships, creative services), Finance, Legal, Consulting and Professional Services, Business Process Outsourcing (BPO), Managed Services, Training and Learning, and other indirect services.
• Plan and lead negotiation strategies for moderate to high-value sourcing events (RFx) and complex contract negotiations with key services providers in partnership with HR, Marketing, Finance, Legal, and other functional stakeholders.
• Negotiate commercial terms, pricing, service levels, and performance standards to support business goals, budget targets, and risk management objectives.
• Serve as a trusted procurement advisor to business stakeholders, ensuring sourcing solutions meet operational, financial, compliance, and risk requirements.
• Build strong, proactive partnerships across departments to ensure alignment, transparency, and responsiveness.
• Maintain awareness of market trends, supplier landscapes, and evolving business needs in services categories to inform sourcing strategies and recommendations.
• Conduct regular reviews with internal stakeholders to ensure supplier performance aligns with contractual obligations and service expectations, escalating issues as appropriate to avoid service disruption and protect business outcomes.
• Ensure procurement activities comply with Finance, Legal, and Procurement policies and procedures.
• Oversee supplier onboarding and supplier management processes for services vendors to support compliance, operational effectiveness, and healthy supplier relationships.
• Lead or support periodic business reviews (e.g., quarterly business reviews) with key services providers to assess capabilities, financial stability, innovation opportunities, and ongoing performance using key performance indicators (KPIs) and supplier scorecards.
• Develop, monitor, and report on supplier performance metrics, identify risks and opportunities for improvement and drive follow-up actions with suppliers and stakeholders.
• Partner with stakeholders to address supplier performance issues and support remediation plans as needed.
• Lead and develop members of the Services Procurement team, fostering a service-oriented, collaborative, and results-driven culture.
• Ensure team members have the appropriate tools, training, and guidance to effectively support sourcing, contract management, and stakeholder needs across services categories
• Promote consistent procurement practices, category strategies, knowledge sharing, and continuous process improvement across the team and the broader Procurement function.
• Operate with significant autonomy and potentially may have a direct report outside of the US.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Business Administration, Economics, Supply Chain, Accounting, or equivalent combination of education and experience required
• 8+ years of experience in strategic sourcing with a strong focus on services categories (e.g., HR, Marketing, Finance, Legal, Consulting/Professional Services, BPO, Managed Services, Training, or other indirect services)
• Experience of applying a category management approach, particularly within IT categories.
• Demonstrated ability to negotiate complex technology agreements.
• Experience leading complex sourcing events (RFx) and analyzing results.
• Proven leadership experience, including managing geographically dispersed or global teams
• Strong collaboration and relationship management skills with cross-functional and senior stakeholders.
• Strong project management, analytical, and problem-solving capabilities.
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and related business tools.
• Proficiency in English in a business environment

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.