Scrum Master

Our product & team

This role is within our Solutions Delivery team that designs and develops CSG Quote & Order solutions for our customers. CSG Quote & Order is a cutting-edge quoting and order management platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team promotes a collaborative culture where everyone's contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

We are looking for a Scrum Master who will:

We are seeking an experienced Scrum Master who prides themselves on their outstanding delivery and people skills, who can help us to deliver successfully on our ambitious and industry-leading customer solutions.

You will be responsible for: working with several squads to deliver fantastic product outcomes; removing blockers to progress; driving agile ceremonies; and helping us continuously improve as a team.

• Lead and facilitate key activities for the seamless end-to-end delivery of solution releases.


• Collaborate closely with product management and engineering teams to deliver within defined scope, objectives, and timelines, ensuring alignment with business priorities.

• Review and maintain project plans, including tracking progress, identifying potential risks, and implementing mitigation strategies.

• Keep stakeholders informed with regular updates on sprint progress, potential risks, and any delays to delivery timelines.

• Coordinate cross-functional efforts, ensuring clear communication and alignment between squads.

• Identify and address risks proactively, escalating issues when necessary and implementing strategies to minimise impact on delivery timelines and outcomes.

• Coach teams on Agile principles, empowering them to self-organize and continuously enhance their ways of working for improved velocity and quality.

• Bachelor’s degree in computer science, Computer Engineering, or a related field.

• 1-2 Years of experience working with Agile teams as an Iteration Manager or Scrum Master, fully embracing and championing Agile Scrum values.

• Exceptional risk management and mitigations skills, ensuring smooth and successful product delivery.

• Experience with Azure DevOps(ADO) and Jira.

• Ability to energize, guide and cultivate a positive teamwork-driven environment.

• Fantastic communication and facilitation skills, with a knack for fostering clear and positive connections across teams and stakeholders at all levels.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.