Product Support Analyst II

Hi, I'm Erika Plazas, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that channeling the power of all makes ordinary customer and employee experience extraordinary.

We are looking for a Prodcut Support Analyst IIwho will:

• Provide remote technical support via phone, email, chat, and screen sharing for users in Colombia.

• Troubleshoot issues related to Office 365, SharePoint, Zoom, Dynamics 365, and basic hardware/software.

• Diagnose and resolve network connectivity and OS issues (Windows/macOS).

• Accurately document cases and identify recurring technical problems.

• Collaborate with internal teams to escalate and resolve complex issues.

• Contribute to knowledge base and support continuous improvement efforts.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree/University degree or equivalent experience

• 2 years of relevant experience preferred

• Consistently demonstrate clear and concise written and verbal communication skills

• Demonstrated ability to develop relationships and communicate effectively with senior management

• Strong organizational skills and attention to detail

• Demonstrated interpersonal skills with peers and senior management

• Proven ability to function independently and as part of a team

• Ability to establish priorities and meet deadlines

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

  CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental and Medical

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

• Follow us!LinkedIn | Facebook | Twitter

Location(s):