Documentation Writer Senior

Hi, I'mArison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!

We are seeking a Documentation Writer Senior to work with our remote, international team to plan and develop engaging content for CSG’s products. A successful candidate has experience documenting software within a fast-paced, Agile environment. They work with development teams, product management, and the documentation team to create user and technical guides, release notes, and other content. Candidates need to be self-starters, have a flexible attitude, and be able to adapt to changing project priorities.

We are looking for a Documentation Writer Senior who will:

• Design, develop, and maintain customer documentation for software systems.

• Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.

• Evolve documentation strategy to suit changing business needs.

• Implement AI tooling and practices to transform documentation processes.

• Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing.

• Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships.

• Conform to documentation standards and practices set by the documentation team.

• Manage the Business Unit customer documentation portal.

• Prepare pre-sales documentation and assist with marketing material.

• Review customer documentation for peer writers.

• Contribute to process improvements.

• Create storyboards and scripts for videos and training.

• CLT contract model​

Is this opportunity right for you? We are looking for candidates who have:

• Relevant degree in a scientific or technical field

• At least 5 years’ experience in technical writing role

• Experience managing projects in a documentation team

• Software industry background required, telecoms-specific highly desired

• Experience working both individually and as part of a team in an Agile environment

• Excellent written and verbal communication skills

• Attention to detail with editing and proofreading

• Knowledge of the effective use of graphics in documentation

• Ability to work simultaneously across several product teams

• Ability to thrive in a remote work environment

• Keen to maintain internal and external customer satisfaction

• Initiative to drive documentation projects with engineering/development

• Writing API documentation (OpenAPI, REST, JSON, SOAP), User Guides, Configuration Guides, Online Help, user journeys, release notes

Tool Proficiencies

• Markdown, AsciiDoc, or other markup languages

• Madcap Flare

• Experience with prompt engineering (proficiency with MCP protocol desirable) in an AI assisted environment a definite plus.

• GIT experience

Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• Gympass

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

Location(s):