Sr. Problem Management Engineer – Engineering Service Management

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. We're seeking a Senior Engineering Problem Manager to lead the transformation of our Problem Management Engineering function.

Requirements

• 8+ years of experience in Engineering Operations, DevOps, Service Management, Platform/SRE Engineering
• Strong understanding of ITSM, particularly Problem, Incident, and Change Management
• Experience managing or building post-incident processes, RCAs, and follow-through governance models
• Proven ability to automate operational workflows and known error processes using scripting or platform tooling
• Proficiency with observability platforms and AIOps tools (e.g., Datadog, Splunk, New Relic, Moogsoft, or similar)
• Exceptional collaboration and communication skills across technical and non-technical stakeholders
• Data-driven mindset with the ability to perform root cause trend analysis and report on service health metrics
• Experience working in DevOps, cloud-native, or agile environments

Benefits

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe