ServiceNow Administrator (Remote, IND)

CrowdStrike is seeking a ServiceNow Administrator / Developer to join the ServiceNow Support Team. The successful candidate will be responsible for the overall ServiceNow experience at CrowdStrike, including platform support, administration, and incident handling. The role also involves developing skills on projects and enhancements, working with ServiceNow Architects and Developers on related projects, and participating in development projects.

Requirements

• Administering capabilities to configure the ServiceNow platform to align with IT best practice.
• Platform upgrades and code migration via update sets
• Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding
• Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
• Managing and administering ServiceNow users, groups, user criteria, and all the various roles
• Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal
• Configuring and maintaining application security
• Development work on stories for enhancements and project implementations across platform modules
• Code reviews of other Developers’ work
• Assisting with monitoring and improving platform health
• Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports
• Creating alerts and notifications using e-mail and other messaging capabilities within the platform
• Ensuring the best performance from the system
• Troubleshooting, resolving and /or escalating system Incidents when they arise
• Performing daily operational management and administration activities
• Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting
• Ensuring policies are reflected in the way the platform is administered.
• Provide on-call support for ServiceNow

Benefits

• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world-class amenities
• Great Place to Work CertifiedTM across the globe
• Market leader in compensation and equity awards