Customer Value Architect - Enterprise (Remote, Central)

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. The role requires a deep understanding of the customer's decision-making process, goals, strategies, and business objectives, as well as excellent presentation, customer service, financial/business acumen, and negotiation skills. The ideal candidate is a driven, self-starter who can lead account sets and compel others to get on board, with a minimum of 8+ years of relevant professional experience and a BA/BS or equivalent educational background.

Requirements

• Onboarding execution and definition of customer success plan
• Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex
• Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization
• Conduct business value analyses to demonstrate ROI and financial impact
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth
• Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell
• Proactively identify and remediate risks to customer success and value realization
• Support renewal cycles to minimize customer attrition
• Accountable for additional Falcon Flex consumption within a defined sales territory
• Drive strategic Flex adoption and planning across enterprise accounts
• Partner with customers to develop and execute adoption roadmaps aligned with their security objectives
• Monitor and analyze Flex usage patterns to identify risks and opportunities
• Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work CertifiedTM across the globe