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CrewBloomCR

Call Center Agent

CrewBloom is a remote staffing agency that connects businesses with the top 2% of pre-vetted global talent for roles in sales, support, admin, finance, and IT, enabling companies to scale efficiently and reduce hiring costs.

CrewBloom

Employee count: 51-200

United States only

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We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

  • Member Services: Inbound customer support
  • Retention: Inbound retention and customer engagement
  • Pre-Cancel Services: Outbound re-engagement and light collections
  • Third-Party Collections: Available by request only

Schedules & Availability

  • Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)
  • Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST
  • Attendance Requirements:
    • 100% attendance required during training
    • Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)

Requirements

  • Fluent in spoken and written English
  • Basic computer literacy and ability to navigate multiple applications
  • Must pass a background check
  • Professional communication skills and customer service aptitude
  • 100% attendance required during the first 3 weeks of training

Work Environment Requirements

  • A private, quiet, and secure workspace free from distractions
  • No public or shared environments permitted during work hours

    Technical Requirements
    • Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
    • Dual Core 2 GHz processor (or better)
    • Minimum 4GB RAM
    • At least 80GB available hard drive space
    • Monitor: 18” or larger, with a resolution of 1920x1080
    • Wired keyboard and mouse (wireless peripherals not allowed)
    • Wired headset with noise-canceling microphone
    • Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):
    • Minimum download speed: 20 Mbps
    • Minimum upload speed: 10 Mbps
    • Firewalled router required (direct modem connections are not permitted)

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About CrewBloom

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CrewBloom is a remote staffing agency founded on the belief that top talent knows no boundaries. Many businesses face the challenge of finding highly skilled professionals while managing recruitment costs and timelines. CrewBloom addresses this by connecting companies with the top 2% of global remote professionals, helping them scale their teams efficiently and affordably. Our customers often struggle with the lengthy and expensive traditional hiring process. We simplify this by sourcing, vetting, and interviewing candidates, presenting businesses with pre-vetted professionals tailored to their specific needs. This allows our clients to focus on their core operations and growth, rather than getting bogged down in recruitment. We understand that for businesses to thrive, they need access to a flexible and agile workforce. Whether it's for sales, customer support, administrative tasks, finance, or IT roles, CrewBloom provides a streamlined solution to build high-performing remote teams. Our process is designed to be simple and stress-free, catering to businesses of all sizes, even those with no prior experience in outsourcing.

Our clients benefit from significantly reduced hiring costs, often saving up to 70% on recruitment and hiring expenses, without sacrificing the quality of their hires. We offer a fast-track to training, enabling clients to select their hires and launch training in less than 15-20 business days on average. This speed and efficiency are crucial for companies looking to scale quickly. At CrewBloom, we prioritize building partnerships based on trust, performance, and results. We are more than just an outsourcing provider; we are a movement dedicated to helping businesses access exceptional talent worldwide and enabling professionals to find jobs they enjoy, regardless of their location. We believe in people first, results second, and this human-centric approach has been key to our success and the success of the companies we serve. By offering services like telemarketing, telesales, lead verification, and customer support outsourcing, we empower businesses to enhance their capabilities and achieve their strategic goals.

Employee benefits

Learn about the employee benefits and perks provided at CrewBloom.

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Performance Bonus

Bonuses based on performance.

Internet Allowance

Allowance for internet expenses.

Paid vacation

Company offers paid vacation time.

Flexible/Unlimited PTO

Flexible or unlimited paid time off.

View CrewBloom's employee benefits
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CrewBloom

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