CrestaCR

Senior Backend Software Engineer, Insights (Romania)

Cresta utilizes AI technology to enhance customer interactions within contact centers, enabling businesses to increase efficiency and improve customer satisfaction while reducing costs.

Cresta

Employee count: 201-500

Canada only
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman isSebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

Cresta Insights: As a Senior full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one. We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that's redefining the way businesses connect with their customers!

Responsibilities:

  • Design, implement, and maintain backend services and APIs to support applications.
  • Build and optimize data storage solutions using Postgres, ClickHouse and Elasticsearch to ensure high performance and scalability.
  • Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions.
  • Monitor and troubleshoot performance issues in distributed systems and databases.
  • Write clean, maintainable, and efficient code following best practices for backend development.
  • Participate in code reviews, testing, and continuous integration efforts.
  • Ensure security, scalability, and reliability of backend services.
  • Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security.

Qualifications We Value:

  • Proven experience as a Backend Engineer with a focus on database design and system architecture.
  • Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries.
  • Hands-on experience with Elasticsearch for indexing and searching large datasets.
  • Proficient in backend programming languages such as Python, Go.
  • Experience with RESTful API design and development.
  • Solid understanding of distributed systems, microservices architecture, and cloud infrastructure.
  • Experience with performance tuning, data modeling, and query optimization.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and teamwork abilities.
Conclusion:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]

About the job

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Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Canada +/- 0 hours

About Cresta

Learn more about Cresta and their company culture.

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Cresta is a pioneering company in the AI-driven contact center technology space, dedicated to transforming how customer interactions are handled by integrating human and AI capabilities. The company's innovative platform empowers organizations to enhance customer experiences, reduce operational costs, and achieve revenue growth by leveraging both AI and expert human agents. With an unwavering focus on delivering exceptional customer service, Cresta’s solutions encompass several areas including customer care, sales, retention, and collections. This multi-faceted approach allows businesses to discover winning behaviors and improve agent coaching, ultimately driving better performance and satisfaction.

By providing real-time guidance and insights, Cresta transforms standard customer conversations into strategic advantages for enterprises. Their AI technology facilitates smarter, faster responses and supports agents by proactively delivering the precise information needed to resolve complex customer issues effectively. The platform emphasizes a robust compliance framework that minimizes risks, ensuring smooth operations across all touchpoints in the customer service landscape. Furthermore, testimonials from clients highlight the efficiency gains after implementing Cresta, including reduced training times and significant revenue improvement. The ultimate goal of Cresta is to make AI accessible, enabling companies not only to cut costs but also to enhance the quality of their customer interactions exponentially.

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Cresta hiring Senior Backend Software Engineer, Insights (Romania) • Remote (Work from Home) | Himalayas