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ConcentrixCO

Customer Solution Architect

Concentrix Corporation is a leading global provider of technology and services solutions, helping brands enhance customer experiences.

Concentrix

Employee count: 5000+

Germany only

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Job Title:

Customer Solution Architect

Job Description

As a Customer Solution Architect, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state.

Relevant MIP/VBD Titles

Azure Local Workshop

On Demand Assessment – Hyper-V

On Demand Assessment – Windows Server

WorkshopPLUS - Azure Arc with Labs

WorkshopPLUS - Azure Virtual Desktop

WorkshopPLUS - Windows Server 2022 and Azure Hybrid Features

Skills Required (Primary)

We are looking for a candidate with strong, hands-on primary skills in Azure Backup and Azure Storage (300–400 level). The candidate should be able to design, implement, operate, and troubleshoot backup and storage solutions for hybrid workloads.

Azure Backup & Azure Storage – design, implementation, and operations

  • Azure Backup: design and implement backup for Azure/hybrid workloads (Azure VMs, on-prem/hybrid servers), define policies (schedule, retention), configure vaults, and validate restore procedures.

  • Backup operations and troubleshooting: monitor jobs, handle failures, perform test restores, and support recovery scenarios (file/folder, VM, and application-consistent restores where applicable).

  • Azure Storage: strong understanding of storage accounts, blob/file services, redundancy options, lifecycle management, and performance considerations.

  • Security and networking: implement RBAC, shared access signatures/managed identity patterns, encryption options, and private connectivity (e.g., private endpoints) where needed.

  • Integration patterns: use Azure Storage for backup/archival scenarios and integrate storage with hybrid services and workloads as required.

  • Azure Virtual Desktop (AVD), optional: core understanding of host pools, session hosts, and hybrid identity considerations for deployment and operations.

  • Virtual machines (general): understand VM workload requirements and recovery dependencies, including sizing, availability, and backup/restore implications.

  • Azure Update Manager: plan and operate update orchestration for hybrid machines, reporting/compliance, and remediation.

  • Windows Server (Windows Server 2012 R2-2025 = advanced level) :

  • Virtualization (Azure Stack HCI/Local, Hyper-V, VMware)

  • System Center Virtual Machine Manager - SCVMM

Secondary Skills (Nice to Have)

Working knowledge and implementation experience in the following areas is beneficial (secondary):

  • Azure Local (Azure Stack HCI): familiarity with deployment and operations concepts (SDN, Network ATC, S2D), and using Windows Admin Center/PowerShell for day-to-day management.

  • Azure Arc: familiarity with onboarding hybrid servers/resources, policy and extensions, and troubleshooting common agent/connectivity issues.

Location:

DEU Work-at-Home

Language Requirements:

Time Type:

Full time

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

Germany +/- 0 hours

About Concentrix

Learn more about Concentrix and their company culture.

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Concentrix is a global technology and services leader that powers the world's best brands, today and into the future. We are a human-centered, tech-powered, and intelligence-fueled company. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Our innovative culture focuses on delivering exceptional value for our clients and their customers through tailored solutions.

Established in 1983, Concentrix has transformed the way organizations engage with their customers, helping them to achieve their business goals through comprehensive services in the realm of customer experience, business process outsourcing, and digital services. By leveraging advanced analytics and data-driven insights, we empower brands to enhance their customer journeys, increase loyalty, and drive revenue growth. Our team is dedicated to driving continuous improvement and leveraging technology to make businesses more efficient and effective.

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