Shift Technology

Shift Technology delivers AI-powered decisioning solutions designed to benefit the global insurance industry and its customers. Many individuals perceive insurance as a necessary evil, often believing that carriers are reluctant to pay claims. This perception is partly fueled by fraud, with estimates suggesting that up to 20% of claims involve some fraudulent element, much of which goes undetected. Customers who attempt to defraud insurers often do so under the conviction that they are being unfairly treated in the first place. Shift Technology aims to address this deep-seated issue by transforming how insurance decisions are made.

Our solutions leverage artificial intelligence and machine learning to automate and optimize critical decisions throughout the policy lifecycle. By integrating AI-enabled models into insurers' processes, we help them detect potentially fraudulent claims with a high degree of accuracy, achieving a 75% hit rate. This not only involves analyzing multiple data sources to provide insurers with robust recommendations for suspicious claims but also extends to streamlining the entire claims process. This allows claims professionals to dedicate more of their time to genuine customer needs, guiding them through often complex procedures. When insurers are confident in the legitimacy of a claim, the interaction becomes more human-centric and sincere, enabling them to truly support their clients. Our technology helps mitigate fraud and risk, increase operational efficiency, and ultimately deliver superior customer experiences. We are committed to freeing insurers to be there for more customers in more ways than ever before by imagining and inventing solutions that transform insurance decisions for the benefit of all.