Team Lead - Complex

Location: Toronto, CA (Hybrid)

This role is a hybrid position and can be based at our Toronto, CA office location, with the option to work remotely for some of our working weeks. If you are currently in a fully remote role and are not within a commutable distance to a Computershare office, you’re eligible to apply and maintain your remote working arrangement should you be the most suitable candidate for the position.

We give you a world of potential

We are an industry leader in Customer Operation with a best-in-class reputation built on our high-touch approach to client service, and our diverse client base includes major corporations in the private and public sectors as well as governments and institutions.

If you are detail-oriented with a passion for supporting others then you need look no further for your next opportunity!

A role you will love

As a Team Lead in Account Recordkeeping you will oversee and manage teams of Processors, Senior Processors and Assistant Team Leads who execute transactions at a regional level for account-owners in line with internal risk policies, regulatory requirements, short deadlines and client service level agreements.

Some of your key responsibilities will include:

• Updates Processors' daily rosters to reflect availability for Workflow processing and assigns tasks outside of Workflow.
• Utilizes tools such as Dashboard and Process Allocate to oversee the distribution of work and ensure that internal, regulatory and client turnaround times and SLAs are met.
• Provide support during internal and external audits of the department. Participate on client tours through demonstrations of the processing system. May be asked to work on additional projects as needed.
• Provides feedback and coaching to Transaction Processors regarding productivity and quality using tools such as Dashboard and quality reports and initiate constructive action process as needed. Prepare and deliver annual performance reviews
• Model teamwork by supporting peers in meeting the overall goals of the department and support team members through motivation and providing support for team members in performing their job duties
• Review and update operating procedures and policies with the goal of improving efficiency and quality
• Performs self audits to confirm work is performed in compliance wirh operational policies and procedures
• Train staff as needed through OTJ or structured classes

What will you bring to the role?

We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with this is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at.

As a process-driven individual, you will be the guiding hand as we deliver accurate and timely transactions to Customer Operations accounts.

Other key skills required or preferred for the role include:

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Experience in managing staff in the financial securities or banking industries is preferred.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook

Compensation. The base pay range for this role is $54,000 - $88,000 CAD. This base pay range is specific to Toronto, CA and may not be applicable to other locations.