Relationship Consultant

Relationship Consultant - multiple roles available

Remote or Office based

Permanent or we may consider you for a 6-month FTC

A Role You Will Love

We are eager to hear from you if you’re looking for a great opportunity to join our Third Party Management team, who maintain regular contact with our clients and a role that requires you to think on your feet, using strong communication and negotiation skills.

You’ll join the team that manages and drives the performance of a diverse range of suppliers in line with contractual terms, supported by the CLS Due Diligence policy and Third-Party Management Oversight framework.

We give you a world of potential

As a member of this dynamic team, you will have the opportunity to learn about Third Party Management and enhance your knowledge across various supplier functions. You’ll manage the performance of multiple suppliers, engage with clients to discuss their Supplier’s performance, and produce performance monitoring documentation.

Working with the Supplier Relationship Manager, Team Manager and peers, you’ll assist with the team’s daily responsibilities, including:

• Ensure that third parties adhere to their contractual obligations and agreed SLA's
• To maintain the agreed governance model
• Deal with escalated issues and resolve or escalate as required

· Compile service review reporting

• Provide insightful analysis to various aspects of the relationship
• Adhere to the risks and controls within the third-party management team
• Implement cost-effective continuous improvements to enhance the customer experience
• Remain compliant to all regulations, legislation and policies incl. H&S
• Pro-actively manage, report and mitigate risks

· Attend client governance

What will you bring to the role?

You’ll need to quickly get up to speed on the products, services and systems used by Computershare, and be able to build and maintain working relationships, coupled with excellent customer service skills.

Highly competent in demonstrating excellent communication, able to convey and articulate ideas to a wide variety of audiences, whilst managing multiple complex activities through problem solving skills

Excellent organisational skills, possessing good time management, being able to deliver within SLA’s. Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base.

Travel and hours

This is a Supplier focused role and requires occasional travel to visit supplier offices, that are scheduled in advance. You’ll get great flexibility allowing you to choose your working pattern based on your contracted full-time hours across Monday to Friday between 8am and 6pm.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you will receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

Career growth. Everyone here has the chance to grow and pursue career development.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. To find out more about our benefits visit We can take you anywhere (computershare.com).