Carrier Operations Specialist - (Remote in Brazil or Mexico)

Please submit your CV in English.

🚀 High-growth tech international environment

🏖 Unlimited Paid Time Off

🌍 Work 100% remotely

💡1-1 Coaching sessions with our resident communications advisor

Working hours: Monday - Friday, 15:30-00:00 CET/ 10:30 - 19:00 SP time / 07:30 - 16:00 Mexico City time

About the role

We are looking for a new member to join our Carrier Operations team, initially starting on our phone number provisioning process.

You don't necessarily need any prior experience or knowledge with telco carriers or phone software to succeed in this role, but a background in customer support, compliance, or KYC and account verification, within a strict or regimented industry will be a huge advantage.

You will be responsible for phone number order management and configuration, porting, and other telco carrier-related support to help our customers use CloudTalk to the fullest.

Since you will be guiding our customers through regulatory processes that may be new or confusing to them, we are looking for a candidate who is kind, empathic, and patient. You should have a perfect eye for detail and data accuracy, to handle detailed compliance and operational work. We are happy to teach you all the rest.

What’s in it for you:

• Community: Step into a vibrant, global community of CloudTalkers. Check our Life at CloudTalk on Instagram 😀
• International Network: Expand your horizons as you work with an international team, customers and tech companies from across the globe, from Europe to Asia and the Americas.
  
  

What you'll work on:

• Handle daily number provisioning, porting requests, and messaging registrations for customers.
• Ensure customers are compliant with local country regulations.
• Understand customers’ needs and be able to offer alternate solutions when we can’t meet their initial request
• Maintain internal knowledge bases with up-to-date information from regulators and carriers about coverage, prices, and requirements of global phone numbers.
• Assist Sales and CSM teams in onboarding new accounts, leading onboarding calls when required
• Investigate and escalate issues with numbers and call reachability to L2 support or carriers.
• Assist with account verifications, KYC, law enforcement requests, and fraud monitoring
• Handle other compliance and administrative tasks

You will be a great fit if..

• You are willing to cover shift time mentioned above (15:30-00:00 CET/ 10:30 - 19:00 SP time)
• You speak English and Spanish or Portuguese fluently
• You have a background in customer support, compliance, or KYC and account verification
• You are highly organized and have perfect attention to detail
• You are not easily frustrated by bureaucracy and red tape
• You are proactive and enjoy problem-solving
• You are empathetic and will take that extra step to help the client,
• You are hungry for knowledge and new technologies
• You are empathetic and put the customer first

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time Off & Volunteering Days

🏖Recharge Fridays once per quarter

🌍 Work 100% remotely

⏳ Flexible working hours
💲 Referral bonuses
🤩 Home office budget
🏋🏼‍♀️Fitness Allowance
👥 Virtual & physical team buildings
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
👕 Company merchandise
💻 MacBook for work (reimburshed by CloudTalk)

What to expect from our hiring process:

• Intro call with our Talent Acquisition team
• Interview with the Hiring team
• Values-fit call
• Offer

About CloudTalk

CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.

Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.

Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.