Collections Account Manager

We are looking for a Collections Account Manager to manage billing processes for our biggest and most valuable workplace customers, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Requirements

• Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
• Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
• Resolving customer invoice disputes and other billing-related issues.
• Managing customer payments and remittances.
• Building trust with providers and healthcare executives through strong financial acumen.
• Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
• Gathering and relaying feedback to improve billing systems and processes.
• Collaborating with internal teams to execute billing-related initiatives and trials.

Benefits

• Competitive pay
• Unlimited PTO
• Fully remote
• Opportunity to make a significant impact with healthcare customers