Director of Product Design, Work & Enterprise

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Clio is more than just a tech company — we are a pioneer in legal technology with a mission to transform the legal experience for all. We are bettering the lives of legal professionals with technology solutions that make legal work more efficient, seamless, and effective, contributing towards increased access to justice.

We are currently seeking a Director of Product Design, Work & Enterprise, to join our Product Design leadership team and lead some of our newest areas of innovation (Practice of Law and Enterprise) that will power our next phase of growth. This leader will own the vertical products and horizontal services that power how lawyers do legal work (i.e., the Practice of Law) as well as the end-to-end experience for our Enterprise customers. This role is available to candidates across Canada (excluding Quebec) and the US. If you are local to one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to be in office a minimum of twice per week on one of our Anchor Days.

Clio is committed to delivering world-class AI-first solutions that enable legal professionals to streamline their workflows, enhance collaboration, and provide exceptional client experiences. We are focused on delivering a comprehensive, unified platform experience that maximizes customer value across a suite of ever-growing products and services. We support a complex landscape of customers, including firms of varying sizes, across a variety of practice areas, within an expanding global market. We have big audacious goals, and we are growing fast! And with that comes increased complexity. Taming that complexity, and delivering simple, easy-to-use, best-in-class experiences that fit seamlessly into the daily lives of our customers is a primary goal.

What you’ll work on:

• Lead Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating "North Star" visions for highly “technical” end users into pragmatic roadmaps that consider emerging market forces, nascent mental models, and longer-term business growth.

• Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, PLG) to ensure a cohesive, integrated experience across products of varying maturity

• Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments.

• Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem across roles and across segments.

• Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges.

• Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets.

What you bring:

• Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models

• Experience with 1-to-100 (as opposed to 0-to-1) product evolution with examples of experiential “product-led growth” initiatives that establish emerging mental models and shape ever evolving value propositions

• Customer-centricity to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of deep customer understanding

• Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform

• Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems.

• Expertise delivering clear, connected experiences across product and persona boundaries.

• Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams

• Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints

• Business acumen and ability to connect design strategy to business value.

• Ability to communicate complex subjects with clarity and impact to a variety of audiences.

• Strong leadership, partnering, and influencing skills.

• Ability to create solutions that scale across short- and long-term customer and business goals simultaneously.

• High level of comfort working within a self-directed culture and navigating ambiguity.

• Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.