Software Help Desk Technician - Work From Home

Vericle Pacific Inc is a Health IT and Revenue Cycle Management company supporting Vericle Corporation, a US-based parent company. Vericle offers cloud-based medical practice management software, including Electronic Healthcare Records, and Revenue Cycle Management Services.

We are looking for Help desk support specialists to provide technical assistance and support related to Vericle software. You will be responsible for answering queries and addressing system and user issues in a timely and professional manner.

RESPONSIBILITIES

1. Interact with Vericle customers
1. Train customers to use the Vericle system
2. Solicit client referrals and testimonials
2. Troubleshoot user problems
1. Figure out the objectives of the users actions and their obstacles
2. Respond to basic medical billing questions (upon completing mandatory on the job training)
3. Work together with our software support and account management teams to solve client problems
3. Build a shared Help Desk knowledge base
1. Create short user training videos and training presentations
2. Document problem solutions (upon completing mandatory on the job training)
4. User Training
1. Train users on a one on one basis regarding the use of the system
2. Host Webinars weekly for clients

QUALIFICATIONS

1. One year software product Help Desk experience, preferably in client support of Electronic Healthcare Record (EHR) software and/or Medical Billing service
2. Patience in asking questions to understand the root cause of the problems
3. Empathetic to customer needs
4. Solid problem-solving skills
5. Outstanding teamwork, positive "Can-Do" attitude
6. Excellent verbal and written communication in English
7. College degree or equivalent (College education in computer science or engineering is a plus)

NOTE

• Must have stable internet connection minimum of 5 MBPS
• Must have a mobile data plan as a backup
• Must be in a quiet environment
• Must be comfortable working the US business hours
• Must own a PC with at least 8 GB of memory