Innovation Associate

Are you passionate about driving innovation, improving processes, and contributing to better customer and employee experiences?

We’re looking for a curious, detail-oriented Innovation Associate to join ClearSource’s Innovation team. In this role, you will support the development, testing, and documentation of innovative solutions that enhance agent performance, operational efficiency, and client satisfaction. You’ll work closely with cross-functional teams under structured guidance, helping translate ideas into practical, scalable solutions.

If you enjoy research, process improvement, and being part of initiatives that make a real impact, this role is perfect for you.

What You’ll Be Responsible For

Enhancing Client Experience

• Assist in developing innovation-related content, documentation, and learning materials that improve agent and client performance
• Gather requirements and feedback from internal stakeholders to refine innovation solutions
• Observe, document, and track progress of innovation initiatives during team meetings
• Support pilot programs by helping with testing, feedback collection, and documenting results

Supporting Operational Efficiency

• Organize, maintain, and update documentation for innovation tools, processes, and pilot programs
• Conduct research on emerging technologies, platforms, and tools to inform innovation decisions
• Assist in preparing training materials, guides, and reference documents for new or updated solutions
• Continuously build knowledge of contact center technologies, AI tools, and process improvement concepts

Developing Staff and Collaboration

• Support a culture of collaboration by working closely with the Innovation Development Lead and other teams
• Actively participate in mentorship, learning opportunities, and skills development initiatives
• Complete assigned tasks accurately, on time, and with high attention to detail
• Embody ClearSource’s Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy, and Healthy

What We’re Looking For

• Bachelor’s degree in Business, Technology, or related fields (preferred)
• 0–2 years of experience in process improvement, innovation, or project support roles (entry-level considered)
• Strong attention to detail, organizational skills, and ability to document processes clearly
• Curiosity about technology, innovation, and process optimization in a BPO or service environment
• Good communication and teamwork skills
• Ability to handle multiple tasks, prioritize effectively, and follow structured guidance

What We Offer

ClearSource provides a collaborative, growth-focused environment where learning, innovation, and professional development are encouraged.

• Competitive salary and benefits
• Work from Home perks
• Paid time off (PTO)
• Career growth and learning opportunities within innovation, process improvement, and operational functions
• Fun, innovative, and supportive team culture
• Access to mentorship and skills development programs

At ClearSource, our mission is simple: Helping everyone go wherever they want to go. Our culture is guided by strong core values:

• Customer First – Deliver exceptional experiences
• Personal Accountability – Own your actions
• Humble Courage – Embrace feedback and improvement
• Hungry – Show passion, energy, and drive
• Happy & Healthy – Value balance and well-being

If you’re excited to contribute to impactful innovation initiatives and grow your skills in a dynamic environment, this is your opportunity to join our team.