Associate Consultant, Process Improvement

Your potential has a place here with TTEC’s award-winning employment experience.As a Process Improvement Consultant, People & Culture working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do
TTEC is a global leader in customer experience technology and services. Our People & Culture Global Services team is dedicated to digitally transforming our processes and leveraging technology to enhance our operations. To do so successfully, process improvement is imperative.

We are seeking an experienced professional to analyze and improve People & Culture processes with a focus on high-ROI opportunities that require process maturity before technology or automation is applied. This role requires deep expertise in People & Culture process, strong analytical rigor, and a practical understanding of technological capabilities to ensure work is optimized before it is digitized.

You’ll report to the Director, Human Capital Services. This individual will operate independently, partner closely with business and technology stakeholders, and serve as a mentor to other team members early in their process improvement journey. The role is expected to raise the quality, consistency, and readiness of processes entering the technology and automation pipeline.

During a Typical Day, You’ll

• Assess People & Culture processes to determine process maturity, stability, and ROI potential prior to technology or automation investment.
• Independently document current-state (“as-is”) processes, including end-to-end workflows, decision points, handoffs, exceptions, and pain points.
• Collaborate with business, enablement, and technology partners to define future-state (“to-be”) processes informed by the art of the possible.
• Apply Lean, continuous improvement, or similar methodologies to redesign processes for efficiency, quality, scalability, and clarity.
• Quantify and articulate measurable benefits such as time savings, error reduction, risk mitigation, and cost avoidance.
• Ensure processes are standardized, documented, and ready before handing off to automation or technology teams.
• Partner with intake and portfolio teams to prioritize work based on process readiness and business value.

What You Bring to the Role

• 4–6 years of experience in process improvement, business process consulting, or continuous improvement roles.
• Demonstrated experience improving People & Culture processes.
• Proven ability to independently lead process discovery, documentation, and redesign efforts.
• Strong experience creating clear, detailed process maps and artifacts for business and technical audiences.
• Working knowledge of HR technology ecosystems and the art of the possible.
• Strong attention to detail with the ability to identify gaps and risks others may overlook.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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