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Job Summary: A VDI Systems Engineer I, will manage, maintain and support Cloud Citrix Virtual Apps and Desktops (CVAD) platform. You will provide Tier 2 support and work closely with other IT teams, business stakeholders, and end users ensuring reliable and performant operation of the CVAD platform. You will also have a deep understanding of the concepts and operation of core Citrix technologies and be highly skilled in troubleshooting complex problems and engineering solid solutions.
Essential Duties and Responsibilities:
- Tier 2 support of the CVAD platform; serve as a 24/7 escalation point.
- Able to work IST nights / USA day business hours in rotation with other staff.
- End to end ownership of all Citrix components and their configuration at each layer of the
- Citrix model (User, Access, Control, and Resource layers).
- Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment.
- Maintain the ‘Gold’ Virtual Apps server image; ensure ongoing component and application consistency across server tiers.
- Ownership and maintenance of Citrix related Group Policy objects.
- Ownership and maintenance of Citrix Cloud NetScaler.
- Engineer and deploy application implementations and upgrades on CVAD.
- Design and implement process improvements involving the CVAD service.
- Create SOP and KB documentation and content for support teams and users.
- Open support tickets with vendors and work issues to completion to provide excellent standard of service. Escalate support tickets in a timely manner as appropriate.
Minimum Required Qualifications:
- 5-7 years of experience in the design, implementation, and maintenance of a global Citrix Virtual Apps and Desktops site.
- Bachelor’s degree in computer science/information system or 5+ years relevant experience with Citrix technologies in a medium to large organization.
- Experience in IT service delivery using the ITIL framework.
- Knowledge of Server and Networking principles pertaining to enterprise environment.
- Demonstrated experience where operating as part of an effective team/relationship is critical to the success of your role.
- Expertise in understanding, setting, and managing customer expectations.
- Skills in conceptualizing, documenting, and presenting creative service solutions.
- Demonstrate deep knowledge and experience in the following areas:
- Good hands-on experience on Citrix platform (current version 2507 LTSR).
- Effective troubleshooting methodology.
- Citrix Site configuration – Machine Catalogues, Delivery and Application Groups, etc.
- Version upgrades to a Citrix core component.
- Certificate renewals on Citrix infrastructure servers and NetScaler.
- Group Policy Objects pertaining to Citrix.
- Profile Management solutions (Fslogix and Roaming).
- PowerShell – Citrix and AD cmdlets; task automation.
- General understanding of DHCP, DNS, and firewalls in an Enterprise environment.
Desirable:
- Knowledge or experience with cloud providers: OCI, AVD & GCP.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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